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Macy's · 1 week ago

Retail Merchandising Support Associate, Poughkeepsie Galleria - Full Time

2001 South Road, Poughkeepsie, NY, 12601, US

Full-time

Onsite

New Grad, Entry Level

Macy’s is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Retail Merchandising Support Associate to enhance the in-store experience by managing merchandise movement, maintaining displays, and ensuring customer satisfaction through genuine hospitality.

Consumer GoodsFashionRetail

Responsibilities

You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date

You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued

You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed

They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience

They focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back

Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves

They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow

Qualification

Customer communicationPoint-of-sale technologyVisual merchandisingSales goal achievementTeam collaborationCustomer relationship buildingFlexibilityAttention to detail

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events

Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections

Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience

Meeting daily sales goal challenges

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions