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Travel + Leisure Co. · 1 day ago

Multi-Functional Resort Associate: West Yellowstone

West Yellowstone, MT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort and travel brands. The Multi-Functional Resort Associate is responsible for multiple functions within daily resort operations, ensuring exceptional service for owners and guests.

HospitalityTour OperatorTravel

Responsibilities

Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc

Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations

Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department

Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office

Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms

Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens

Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests

Report status of assignments and communicate readiness of units to Guest Services using property management system

Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking

Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products

Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors

Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering

Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order

Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks

Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift

Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages

Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail

Dispatch maintenance and housekeeping staff to guest rooms as needed

Performs general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production

Performs service requests and repairs as directed. Perform maintenance work for make-ready units as directed

Performs Room Preventative Maintenance process as outlined in the Maintenance Departmental Operating Procedures to include a detailed and in depth inspection of all aspects of the guest room/unit

Performs basic to advanced repairs on deficiencies found in the interior of the unit to bring the unit back to “like new” condition

Completes all necessary work orders and customer requests by applying basic knowledge of repair and replacement of general fixtures. General repair may include: doors, windows, walls, flooring, ceilings, furniture, cabinetry, basic electrical, basic plumbing and basic appliance repair

Processes laundry to include loading, operating and unloading washers and dryers: responsible for washing all soiled linens, towels, napkins and tablecloths; and folding and ironing

Understand operation of washing machines and dryers

Wash and dry all dirty linens, towels, rags, etc., as directed by management

Clean dryer filter daily and maintain all equipment as trained

Operate iron as per standard and ensure that it is shut off at the end of day

Folds laundry and stocks shelves

Assist in preparing and stocking of housekeeping carts

Qualification

Customer serviceMulti-taskingBasic computer skillsMicrosoft OfficeOrganizational SkillsProblem-solvingDetail orientedBasic office equipmentRead EnglishCommunication skills

Required

Organizational Skills

Excellent communication skills

Acquires job skills and learns company policies and procedures to complete routine tasks

Ability to read and comprehend routine instructions, short correspondence and memos

Ability to give high priority to customer service

Ability to solve problems with a minimum of supervision

Ability to read, write and understand English

Basic office skills helpful including basic math, proper cash handling procedures

Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff

Ability to multi-task and work in a fast paced environment

Must be people oriented and able to work independently or with others as needed

Must be detail oriented

Basic computer skills

Ability to use basic office equipment including Fax, copier, printers

Microsoft Office: Word, excel, outlook

Key systems

No previous experience is required

Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees