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Walmart Canada · 1 day ago

(USA) Tire and Battery Service Advisor - Sam's Club

Pensacola, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $25/hr

Walmart Canada is seeking a Tire and Battery Service Advisor at Sam's Club. The role involves maintaining safety standards, providing expert member service, and driving sales and service excellence in the Tire and Battery Center.

DeliveryRetailShopping

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management

Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise

Monitors the status of tire and battery orders daily and assists members with appointments for installation

Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments

Assists members with tire maintenance and repair services

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns

Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members

Demonstrates awareness of the different services in the queue

Understands the time requirements needed to perform requested services

Prioritizes TBC service appointments to maximize service efficiency

Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products

Develops and influences team members

Understands roadblocks and assists in training team members

Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions

Completes vehicle service requests and tests

Operates TBC equipment properly and safely

Receives, stores, and disposes of merchandise and supplies

Completes and maintains documents

Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy

Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Respect the Individual :Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent

Serve our Customers and Members: Delivers results while putting the customer first

Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change

Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services

Provides correct information to Members on TBC goods and services

Provides TBC services and meets Member needs in a timely manner

Reports TBC complaints, safety hazards, and problems with products, services, and work areas

Uses TBC equipment and supplies in correct ways and completes required documentation

Point-of-Sale: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members

Assists Members with payment methods, return policies, and location of items when asked

Uses the cash register and completes Member sales in a timely manner

Reports complaints, shrink issues, and problems with products, services, and work areas

Qualification

TireBattery knowledgeCustomer servicePoint-of-Sale systemsSafety complianceTeam collaborationInterpersonal skillsProblem-solvingCommunication skillsTime managementAdaptability

Required

Valid state-issued driver's license

18 years of age or older

Preferred

Auto service industry

Retail Experience

Benefits

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.