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VC3 · 1 month ago

IT Field Engineer l - Grand Rapids, MN

Grand Rapids, Minnesota

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $53K/yr

VC3 is a company dedicated to providing IT solutions to municipalities and organizations across the United States and Canada. In this role, you will provide hands-on technical support at client sites, resolving issues related to hardware, software, and networks while ensuring client success through effective communication and adherence to company standards.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator

Install and set up new computer hardware, software and peripherals

Troubleshoot and resolve onsite issues related to workstations and printers

Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix

Educate and guide VC3 clients on technical standards and best practices

Identify recurring issues and initiate problem tickets for them

Make recommendations to the VC3 team for improvements of supported hardware and software

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients

Participate in the on-call rotation (1 week every 3-4 months)

Additional duties as assigned