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Goal Solutions · 15 hours ago

Supervisor, Operations Processing

Sioux Falls,SD,US

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Goal Solutions is transforming the consumer finance industry with smart technology and operational discipline. The Operations Processing Supervisor will lead a high-volume processing team, ensuring accurate and timely workflows while providing coaching and support to specialists.

Asset ManagementEducationFinancial Services

Growth Opportunities

Responsibilities

Lead a team responsible for delivering accurate, timely processing across core servicing functions

Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs

Provide coaching, support, and development for Processing Specialists

Resolve escalations, discrepancies, and operational questions with clarity and professionalism

Monitor workload volumes, quality trends, and performance metrics

Partner with operations, quality, and compliance teams to maintain consistency and process excellence

Support onboarding, cross-training, and continuous improvement initiatives

Strengthen documentation, workflow structure, and operational rhythm

Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows

Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability

Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication

Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates

Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience

Qualification

Loan processingFinancial operationsLeadership experienceAnalytical skillsCommunication skillsCoachingAttention to detailOrganizational skillsCollaboration

Required

Minimum of two years of leadership experience in operations, processing, servicing, or call center environment

Minimum of five years of experience in loan processing, payments processing, financial operations, or related servicing roles

Strong communication skills with ability to explain procedures and provide clear updates

Ability to manage multiple priorities with accuracy in a fast-paced, deadline-driven environment

Experience resolving escalations and providing both staff and customer-facing support

Strong analytical skills with high attention to detail

Preferred

Experience reviewing consumer loan documentation

Experience coaching or developing employees in a production-based environment

Familiarity with workflow management tools, ticketing systems, or operational reporting

Demonstrated sense of urgency and commitment to continuous improvement

Benefits

Competitive salary + bonus eligibility

401(k) with 4% company match

Long-Term Incentive Program

Medical, dental, and vision

Annual HSA contribution: $1,700

Life insurance, disability, and critical illness coverage

Birthday holiday

Two Community Days

Free snacks and beverages in the office

Paid Parental Leave

Generous PTO

Tuition reimbursement

$2,000 Vacation Incentive after 3 years + Sabbatical

Wellness funds, community funds, and more

Company

Goal Solutions

Goal Solutions is an innovative financial services company delivering comprehensive and customizable Primary and Backup Servicing, Asset Management, and SPV Administration solutions.

Founded in 2008

San Diego, California, USA

201-500 employees