Ampcus Inc · 4 months ago
Senior Information Systems Specialist (3rd Shift)
Washington, DC
Full-time
Onsite
Senior Level
$30/hr - $50/hr
7+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated candidate for the role of Senior Information Systems Specialist to provide Help Desk support on the 3rd Shift. The successful candidate will be responsible for troubleshooting, maintaining help desk cases, and interfacing with internal customers and technical support teams.
Data ManagementInformation Technology
Responsibilities
Serve as part of a Tier 1 organization in support of Client Board’s Help Desk
Work a set schedule that will require Saturday, Sundays, Holidays, and some overtime
Interface with internal customers and various technical support teams
Follow standard operating procedures and processes
Perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor
Qualification
Required
At least seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow
At least Two years' experience in desktop/laptop troubleshooting or operations support
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years' experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook
Strong Level 1 network and VPN diagnosis and troubleshooting skills
Knowledge of iPhone or similar smartphone support
Demonstrated analytical and problem-solving skills
Strong interpersonal and communication skills who can work with people at various levels of the organization
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook
Preferred
BS/BA in Information Systems, Computer Science, or related field **HIGHLY DESIRABLE**
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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