Syntricate Technologies ยท 4 months ago
Technology Equipment Technician & Sales Representative I
Cheektowaga, NY
Full-time
Onsite
Entry Level
$20.94/hr - $34.91/hr
3+ years expSyntricate Technologies is a company focused on technology solutions, and they are seeking a Technology Equipment Technician & Sales Representative I. This role involves refurbishing technology equipment, ensuring proper configuration, and serving as a point of contact for customers regarding refurbished products.
Information TechnologyProject ManagementQuality Assurance
Responsibilities
Complete the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, Micr Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment. Provide troubleshooting and resolution on routine to moderately complex issues using basic diagnostic tools
Maintain and track repair inventory log for all devices and equipment
Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices. May participate and provide feedback on Service Now enhancement opportunities to improve the customer experience. Participate in software testing as necessary
Supports the discovery, transport and evaluation of unused equipment throughout the Bank. Assists with initial assessment of quality and condition of equipment to estimate potential resale value. Perform refurbishment of salvageable items for profitable sale to maximize return or benefit to the Bank. Participates in the retail sale of equipment to employees and external parties
Complete order processing, shipping and inventory tracking for customer orders
Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment
Maintain a strong aptitude and working knowledge of bank applications, systems development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management
Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Minimum of 3 years higher education and/or work experience
Ability to learn quickly in a rapid pace environment
Able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with integrators, developers and testers in the fast-paced environment
Ability to work independently and collaboratively with others in team environment
Ability to complete tasks with minimal supervision
Process-oriented
Refurbish laptops and desktops through a comprehensive process that includes physical cleaning, hardware inspection, and functional testing
Ensure all technological equipment is properly configured in accordance with established organizational standards and operational guidelines
Knowledge of Technology
Attention to detail
Basic PC skills
Preferred
Associate degree in technology-related field
Certifications or special training in related technologies
Demonstrate technical, analytical, troubleshooting and problem-solving skills
Understanding of how people, processes and technology within an organization interact to provide input and support feasible solutions on projects
Excellent written and verbal communication skills
Effective influencing skills
Company
Syntricate Technologies
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services.
51-200 employees
H1B Sponsorship
Syntricate Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase