Customer Service Lead Representative jobs in United States
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Tailored Management ยท 3 months ago

Customer Service Lead Representative

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$22.70/hr - $22.70/hr

HCSC is seeking a Customer Service Lead Representative to join their team on a 6-month contract. This fully remote role requires a highly skilled individual with deep technical expertise in customer service to handle complex issues and provide guidance to junior team members.

ConsultingHuman ResourcesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Serve as a technical expert in customer service with in-depth knowledge of policies, procedures, and practices
Investigate and resolve escalated or complex customer issues, complaints, and inquiries across multiple channels
Act as a liaison between major customers, Health Plans, Service Centers, and internal departments
Ensure issues are resolved in a timely manner while maintaining customer satisfaction and compliance with company standards
Provide coaching, guidance, and direction to junior team members, promoting knowledge sharing and process improvement
Operate independently with minimal supervision while managing multiple priorities effectively

Qualification

Customer service expertiseProblem-solving skillsDecision-making skillsCRM tools familiarityVerbal communicationWritten communicationDetail-orientedOrganizational skills

Required

Proven experience in a senior or lead customer service role, preferably in healthcare, insurance, or a related field
Strong problem-solving and decision-making skills with the ability to de-escalate challenging situations
Excellent verbal and written communication skills
Ability to work independently and handle sensitive customer concerns with discretion
Must be detail-oriented and highly organized

Preferred

Familiarity with CRM tools and customer support platforms is a plus

Company

Tailored Management

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Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
dateFounded in 2009
location
Columbus, Ohio, USA
people-size501-1000 employees
web-link
http://tailoredmanagement.com

H1B Sponsorship

Tailored Management has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Jeff Anderson
Managing Partner & Client Relations Executive
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Savannah Deskins
Manager, Administration & Office of the CEO
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Company data provided by crunchbase