ICONMA · 1 month ago
Account Manager - Staffing
Richmond, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expICONMA is a staffing company seeking an Account Manager to manage and grow client relationships. The role involves ensuring successful service delivery, building strong partnerships, and exceeding performance goals.
Staffing & Recruiting
Responsibilities
Handle day-to-day operations for assigned accounts, including interview coordination, offer management, and onboarding
Develop and maintain robust client relationships, acting as the primary point of contact
Collaborate with customer contacts and key decision-makers to understand needs and propose effective solutions
Responsible for account management and sales execution
Establish relationships with client stakeholders, pursuing additional business within existing client accounts, including access to new job categories, contract roles, SOWs, projects, and direct hire opportunities
Maximize and expand existing client and contractor relationships to drive sales
Evaluate and determine the most effective methods to maintain positive customer and contractor relations
Collaborate with internal teams to ensure growth attainment
Develop innovative solutions and ideas for penetrating assigned accounts
Update and maintain client information in accordance with company standards
Ensure timely and successful service delivery aligned with customer objectives
Work collaboratively with internal teams including the Recruiting/Delivery Team, Back Office Teams, etc., to guarantee customer satisfaction, represent all lines of business effectively, and meet companywide goals
Conduct regular in-depth client analysis, strategic account planning, and forecasting
Track key account metrics and collaborate with internal teams to meet performance expectations
Report on key performance indicators, maintaining accurate records
Maintain 100% compliance with company and customer policies and processes
Reinforce the teamwork concept to ensure continuity of service
Take ownership of all incoming concerns and issues from clients
Investigate and resolve any client-related concerns promptly
Maintain a thorough understanding of clients, industry dynamics, trends, and current events
Stay informed about market developments that impact client needs
Provide additional administrative assistance as needed, including backup coverage for team members
Qualification
Required
Must be available for local and national travel to attend client meetings, events, etc
Effective communication is essential for client interactions
Strong interpersonal skills are crucial for building and maintaining relationships
Minimum 2-3 years of successful account management experience in the staffing industry
Demonstrated ability to penetrate existing client accounts
A bachelor's degree in business administration, Management, or Sales/Marketing is preferred
Establish and maintain positive client relationships
Exhibit strong leadership qualities and decision-making skills
Assess client needs, develop proposals, and deliver effective solutions
Analyze data, communicate results, and maintain accurate records
Operate successfully in ambiguous situations
Prioritize effectively and meet deadlines under pressure
Familiarity with Outlook, Word, and Excel
Preferred
A bachelor's degree in business administration, Management, or Sales/Marketing is preferred
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase