Apply on Employer Site

State Employees Credit Union of New Mexico · 3 weeks ago

Collector I

813 St Michaels Dr, Santa Fe, NM 87505, USA

Full-time

Onsite

New Grad, Entry Level

$18.51/hr - $23.14/hr

State Employees Credit Union of New Mexico is a financial institution seeking a Collector I to support their Collections Department. The role involves facilitating the resolution of delinquent accounts, making follow-up calls, and ensuring proper record-keeping on all delinquent accounts.

Financial ServicesHealth Care

Responsibilities

Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact

Contact members to determine the reason for the past-due condition of loans and help them develop a plan to bring the loans up to date

Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forward the necessary paperwork to the proper outlet

Determine most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts

Follow up daily on broken payment arrangements

Utilizes available resources and skip tracing techniques for each account including but not limited to: pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary

Collection of charge off accounts as assigned by Collections Manager

Answer incoming calls for the collection department

Sorting of all incoming mail daily and forward to appropriate department and/or staff

Restrict all applicable accounts accurately and in a timely manner with Collections Manager's approval

Proper handling and processing of all consumer credit counseling proposals; insure accounts are handled and maintained accurately

Prepare delinquency progress reports with accuracy as requested by manager for review

Transfer funds upon request and when required to collect delinquent accounts

Review and maintain all bankrupt accounts and ensure proper action and follow up

Assignment of repossession; with proper manager approval, proper follow-up with the repo agent to insure timely recovery

Retrieve files from different branches when needed

Keep all file maintenance current as it applies to collections

Coach and educate members on the importance of timely payments

Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to Collections Manager for payment adjustment if needed

Understand compliance issues & attends training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act

Loan interviewing for members that need assistance due to a financial hardship, taking detailed application on Meridian Link and determine best way to assist member, present outcome to Collections Manager

Presents oneself as a positive role model with coworkers and members with the Investment in Excellence techniques

Qualification

ResearchAnalysisSkip tracing techniquesLoan interviewingCompliance issuesCommunication skillsOffice equipment proficiencyPatienceTactPositive attitude

Required

Must be at least 18 years of age

Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate)

Excellent verbal and written communication skills are necessary

Must have knowledge of office machines and equipment and be able to type

Patience, tact, enthusiasm and positive attitude toward the members and general public

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to: Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace

Adheres to policy on Drug Free Workplace

Complies with company policies and procedures and local, state and federal regulations

Interacts in a tactful and diplomatic manner with members, general public, and co-workers to provide a safe and efficient environment which ensures the self-respect, personal dignity, rights and physical safety of each individual

Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code

Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination

Visual and aural acuity required

Finger and hand dexterity required

Must be able to lift 15 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds

Requires ability to remain calm under stressful situations

Must be able to access and navigate each department at the organization's facilities