Ampcus Inc ยท 5 months ago
Lead Voice Specialist
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The company is seeking a skilled Cisco Voice System Engineer to design, implement, and maintain voice communication systems, ensuring seamless communication across the organization. Responsibilities include troubleshooting complex voice system issues and collaborating with third-party resources for system implementations.
Data ManagementInformation Technology
Responsibilities
Design, configure, and deploy Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, Contact Center, Cisco voice gateways, routers
Voice circuit integrations of SIP trunks and ISDN PRIs
Manage and maintain VoIP systems, ensuring high availability and performance
Troubleshoot and resolve issues related to voice systems, including call quality, connectivity, and hardware/software failures
Collaborate with network engineers and architects to ensure voice systems integrate seamlessly with the organization's network infrastructure
Monitor system performance and implement upgrades or patches as needed
Provide technical support and training to IT staff end-users on voice system functionalities
Develop and maintain documentation for system configurations, processes, and troubleshooting procedures
Qualification
Required
3-5 Years of experience as a lead voice specialist
10 years of experience in voice and network technologies required
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Proven experience with Cisco Unified Communications solutions, including Call Manager, Unity, and Contact Center
Strong knowledge of VoIP protocols (SIP, H.323, MGCP) and network technologies
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent are highly desirable
Experience with troubleshooting tools and techniques for voice systems
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work collaboratively in a team environment
Preferred
Experience with integration of third-party applications into Cisco voice systems
Knowledge of cloud-based voice solutions and hybrid environments
Experience with Cisco Webex Dedicated Instance (DI) cloud environments. In particular Control Hub, DI CUCM, DI CUC, DI Contact Center and active directory integration
Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM
Familiarity with scripting and automation tools for system management
Architectural and design experience with Cisco voice environment. This would include creating detailed design documentation, voice design and naming standards
Experience with Cisco Webex Dedicated Instance (DI) cloud environments. In particular Control Hub, DI CUCM, DI CUC, Webex Contact Center and active directory integration
Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM. To include troubleshooting the Cisco voice infrastructure
Avaya PBX experience helpful
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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