Tranzeal Incorporated ยท 2 months ago
Salesforce Support Engineer
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
2+ years expTranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves troubleshooting escalated problems, managing production support tickets, and collaborating with cross-functional teams to enhance user experience and ensure effective configuration management.
Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning
Responsibilities
Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems
Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed)
Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures
Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices
Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges
Maintain agreed SLA's, MTTA and MTTR
Required to work in the shift model to provide global and on-call support
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Strong understanding of Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products
Strong 'Lead to Cash' business process understanding
Ability to analyze issues and provide effective solutions promptly
Excellent verbal and written communication skills to interact with technical and non-technical users
Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios
Meticulous attention to detail in configuration and documentation
2-6 Years of experience
Preferred
Salesforce CPQ Specialist, Sales and Service Cloud certification
Company
Tranzeal Incorporated
Tranzeal is an industry leading global Business Transformation Service Provider.
201-500 employees
H1B Sponsorship
Tranzeal Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (6)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Neha Varma
Associate Director- Client Partner
Sheehan Khera
Client Partner
Company data provided by crunchbase