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On Communications Consulting · 2 days ago

Telesales Specialist

Springfield, MO

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

On Communications Consulting is a Verizon Business Partner seeking sales professionals to join their team in downtown Springfield. The role involves making inbound and outbound calls to qualify leads, providing information about products, and fostering customer relationships.

TelecommunicationsWired TelecommunicationsWireless

Responsibilities

Make inbound and outbound calls to potential customers in the designated market area to qualify leads and explain the services or products offered

Use various computer and telecommunications technologies to communicate with current and prospective customers, providing information and answering questions about promotions and new or upgraded products

Adhere to sales practices outlined by training and/or the Sales Manager to maintain quality and effectiveness in sales

Address objections with effective and appropriate responses

Provide accurate pricing information and encourage purchases using strong sales techniques

Secure and process orders, coordinating with others for fulfillment and arranging delivery dates

Enter customer details, including names, addresses, purchases, and responses, accurately into the computer database

When appropriate, follow up with customers to ensure satisfaction, address queries, solicit further sales, and resolve or refer issues

Foster strong relationships with the Sales Manager and team members

Be open to coaching, actively participate in performance planning and goal setting

Serve as a role model by adhering to high ethical standards at all times

Take initiative in personal development by engaging in all aspects of skill and competency enhancement

Qualification

Sales techniquesCommunication skillsBasic computer operationsMathematical skillsCustomer relationship managementInitiative in personal developmentTeam collaboration

Required

Basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee Handbook

Follow directions, communicate information to customers, read online scripts, enter information into computer program, close a sale, and learn new products and services

High school diploma or general education degree (GED); three months related experience and/or training; or equivalent combination of education and experience will be required. Exceptions to this requirement are as follows: High School Student Worker Program (documentation required)

Communication skills are required. Employees will need to have the ability to read and comprehend simple instructions, short correspondence, and memos. Employees will need to be able to demonstrate their strong verbal skills in one-on-one and small group situations to customers, clients, and other employees of the organization

Employees will need to show their ability to add, subtract, multiply, average, and divide in all units of measure, using whole numbers, common fractions, and decimals

The employee will be expected to successfully complete instructions furnished by their supervisor. These directives could be given in written, oral, or diagram form

Valid driver's license or other official government-issued photo ID are to be provided by the employee