Scalence L.L.C. · 1 month ago
Light Industrial - Shipping Coordinator
Erie, PA
Full-time
Onsite
Entry Level
2+ years expScalence L.L.C. is a company focused on logistics and shipping solutions, and they are seeking a Shipping Coordinator to manage both domestic and international shipments. The role involves direct customer contact, processing orders, and ensuring compliance with trade requirements.
Information Technology & Services
Responsibilities
Complete shipping process for both Domestic and International Shipments
Direct contact with customers via phone and email regarding shipments and expedites
Process orders and maintain Intercompany Kanban site including order entry
Release and process Domestic Pick Slips to the Shipping Department multiple times per day
Release and process international pick slips to the Shipping Department for both single export shipments and consolidations
Coordinates shipments with Intercompany offices to obtain the necessary documents to release shipments
Contacts and works directly with Freight Forwarders to arrange shipment pickups
Prepare all necessary export documents to assure all Trade Compliance requirements have been satisfied
Obtain and retain all required documents to comply with Company's record retention policy
Must handle direct and indirect customer contact with diplomacy and sensitivity
Coordinates lost shipment tracking and processes claims for loss or damage
Responsible for Intercompany Kanban sites, both accepting new cards and entering the orders into Oracle and also maintaining and printing the Kanban cards at the time of shipment
Issues Return Authorization Numbers for product returns
When required, initiates/assists in formal and informal customer concern procedure
Coordinates issuance of credits and debits
Assists Customer Financial Services when necessary to support the efforts of the accounting function for timely payments from delinquent accounts
Operates independently with minimum supervision for extended periods of time
Setup new ship to and Freight Forwarder accounts as necessary using Company's Customer Financial Services website
Works directly with Tescom's Master Scheduler and world area Material Planners to assure on time shipments
Consolidates orders, establishes order reservations, order priorities and communicates other special shipping requirements to Customer Service and Operations department
Continuously seeks and recommends ways to improve the quality function capability, methods and procedures, and to increase department/division productivity
Uses scientific problem-solving tools, consistent with Dr. Demings 14 management principles, for the execution of normal work tasks
Performs related work as apparent or assigned
Qualification
Required
High school education/GED
Two-year customer service experience
Demonstrated ability to work accurately with numbers
Demonstrated ability to communicate (verbal/written) effectively with customers, distributors and employees
Demonstrated ability to work in a cooperative and team-oriented environment as well as independently
Computer experience/typing
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase