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Canon Financial Services, Inc. · 15 hours ago

Technician, Field Svc III

US-VA-Richmond

Full-time

Onsite

Entry, Mid Level

$24.29/hr - $36.53/hr

2+ years exp

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. They are seeking a Field Service Technician III to provide high-level technical support, diagnose failures, service and repair equipment, and maintain customer satisfaction in a dynamic environment.

BankingFinancial Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures

Service and repair designated equipment to Canon standards and specifications

Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping

Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Control all technical information and Canon property assigned

Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested

Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance

Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas

Interface with customer IT depts

Qualification

Field technician experienceElectronics degreeTechnical support skillsTroubleshootingPreventive maintenanceCustomer serviceCommunication skillsProblem-solving

Required

Typically requires general and/or vocational training plus 2 to 4 years of related experience

An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience

Direct experience working as a field technician

The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory

The ability to travel (valid driver's license and acceptable driving record necessary)

Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.