Jimbo's · 1 week ago
FRONT END MANAGER (42755)
01 CARMEL VALLEY - San Diego, CA 92130
Full-time
Onsite
Mid Level
$25/hr - $32/hrJimbo's is a company seeking to hire a Front End Manager to lead the Front End operations and achieve financial targets set by the Store Manager. The role involves managing staff, ensuring outstanding customer service, and maintaining operational excellence in the Front End department.
Responsibilities
Achieve financial goals set forth by the Store Manager and DOO: sales, margins, and inventory
Perform key human resource functions: hire and train new employees, document performance evaluations, issue disciplinary counselings, and terminations, monitor staff breaks, provide succession training, and complete supporting documentation in a timely manner
Effectively manage the staff of the Front End Department through quality training, regular open communication and meetings, clearly stated expectations, and an emphasis on each employee’s growth and development
Write Front End schedule to effectively handle the department’s workflow, provide outstanding customer service and remain within labor budget. Monitor staff breaks and minimize overtime
Ensure the delivery of consistent, outstanding customer service on the Front End that conforms to the Customer Service Standards, including proper response to customer requests, suggestions, and feedback in a timely manner
Work with the Scanning Coordinator to resolve items that are not scanning properly or are Not In File
Oversee cash handling and security systems by procuring change, overseeing deposits, and ensuring cashier till accountability
Ensure cashier accuracy by administering periodic quizzes (PLU accuracy, produce recognition, and Department knowledge)
Assist with store gift certificate and SCRIP programs
Oversee maintenance of Front End equipment: cash registers, scanner, scales, and credit card/ATM machines
Maximize time spent on sales floor (spend a minimum of 75% of scheduled hours on the sales floor)
Promote and maintain a positive, clean, and safe atmosphere for shopping and working
Communicate all Marketing events/functions to Front End staff in a timely manner
Assist other team members in achieving the goals of the Front End and the store
Hold regular Department meetings (minimum of 1/ Qtr) and attend all scheduled all-store meetings
Know store layout/product location to walk the customer to the appropriate aisle when asked
Adhere to and enforce all Front End and Store policies as outlined by the Store Manager, Staff Member Handbook and Injury and Illness Prevention Plan
Assist in maintaining security of the store, including enter/exit policy and checking of employee bags and backpacks if necessary
Qualification
Required
Must be minimum 21 years of age
Demonstrated ability in managing Front End operations (Register equipment, accounting and reporting, customer service, personnel management)
Must have intermediate math skills, and be computer literate with experience in Windows, Outlook Express, Word and Excel
Strong skills in communication, listening, organization, time management and the ability to provide and coach legendary customer service
Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues
Willing to work early mornings, evenings, and weekends as needed
Ability to travel and/or transfer to other store locations
Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted
Ability to stand for extended periods of time
Ability to sustain repetitive arm and hand motion
Ability to sustain a moderate amount of bending and twisting motion
Ability to push 6 shopping carts
Benefits
Medical, Dental, & Vision insurance packages - FT employees
401k plan – Employer matching
Paid time off accruals
20% Employee discount
Free Box Items for employees
Performance reviews (30-day, 6-month, Annual)
Quarterly Bonus*
Happy Hour Bonus*
Birthday Bonus*
20/20 Cashier Accuracy Bonus*
Company
Jimbo's
We do the right thing by providing the highest quality organic and natural foods. Fresh. Local. Organic. Home of the Plastic-Free Water Aisle.
Founded in 1984
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Jackson
Chief Operating Officer
Company data provided by crunchbase