LINK Real Estate Group · 2 days ago
Performance Manager
Columbus, OH
Full-time
Onsite
Mid, Senior Level
3+ years expLINK Property Management is an industry leader in multi-family apartment property management. The Performance Manager will direct team members, implement policies, and ensure properties meet financial and operational goals through effective management and development of the Performance Management team.
Property ManagementReal EstateResidential
Responsibilities
Leads, manages, and holds accountable (LMA), directs and develops assigned communities’ Performance Management, Sales and Service teams
Facilitate meetings and maintain communications/relationships with clients, vendors and internal team members
Coordinate Performance Management functions for community renovations or new management accounts
Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors
Assist in the performance of due diligence for prospective acquisitions
Serve as a hiring manager and participates in interviews, hiring decisions, onboarding and oversees direct team's performance including employee development. Also, participates with development of people leader and team member level training programs
Oversees marketing, leasing campaigns and renewal programs as directed by company standards
Coordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issues
Oversees property and resident files, general leasing and renewal activities, and rent collection
Oversees the development of property operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
Reviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the property, site appearance, property audits, and marketing or traffic related activities
Suggests all plans and promotions involving rent increases, lease terms, and concessions and reviews with property manager(s)
Reviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transitions
Create individual development plans for themselves and their respective team members
Continuously recommend, develop and execute additional training for Performance Management team members to benefit the apartment communities proactively and on an as needed basis
Ensures compliance with property condition and quality standards
Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements
Works in conjunction with the Service Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if needed
Coordinate with construction, warranty, quality assurance and renovations departments to identify capital improvement projects for all apartments and ensure proper funds are budgeted
Performs other related duties as required and assigned
Qualification
Required
High school degree or equivalent required, bachelor's degree in Property Management, Real Estate, Business Administration or a related field is preferred
At least three (3) to five (5) years of related property management experience with multi-family/residential property is required
At least one (1) year of experience leading a team is required
A strong sense of responsibility, ownership, and accountability
Strong knowledge to adhere to applicable federal, state, and city regulations involving Fair Housing, health and safety policies and procedures, and other aspects of residential, multi-family property management
Financial analysis skills and ability to manage operations within the approved annual budget
Detailed knowledge of the eviction process, and applicable state & federal laws
Excellent interpersonal skills including strong verbal and written communication skills
A positive, get the job done attitude
Strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skills
Strong leadership skills and ability to develop, train, and motivate others
Company
LINK Real Estate Group
At LINK, we’re driven by purpose, committed to creating spaces that foster curiosity and growth, and recognize that our people are what truly sets us apart.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chase Miller
Co-Founder & Managing Partner
Nick Harpster
Founder & Managing Partner
Recent News
The Business Journals
2024-11-16
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