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Nutrient · 3 days ago

Account Manager

Raleigh, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Nutrient is revolutionizing how the world works with documents through intelligent and secure workflows. The Account Manager is responsible for deepening relationships with existing customers, identifying revenue opportunities, and driving long-term value realization through strategic engagement.

Cloud ComputingDocument ManagementMobileSoftware

Responsibilities

Own and grow a portfolio of mid-market and enterprise customer accounts

Develop and execute strategic account plans that align customer goals with Nutrient’s offerings

Identify, pursue, and close expansion opportunities (upsell, cross-sell) within your customer base

Serve as the primary point of contact for key stakeholders across product, operations, and leadership levels

Partner with Sales, Customer Success and Support to ensure onboarding, adoption, and long-term satisfaction

Proactively identify and mitigate risks to account health and retention with Customer Success

Drive platform adoption and usage across customer organizations by identifying new use cases and departments

Maintain accurate and up-to-date customer records and pipeline forecasts

Present tailored insights, results, and recommendations to internal and external senior decision-makers that demonstrate business impact

Work cross-functionally to bring customer feedback to internal teams and influence product direction

Own account-level forecasting, including expansion pipeline and renewal risk, and provide accurate projections on revenue retention and growth

Qualification

Account ManagementCustomer SuccessB2B SaaS experienceSalesforceTechnical product sellingCommunicationCollaborative mindsetSelf-starter mentalityCustomer-first attitude