UGREEN GROUP LIMITED · 4 days ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry Level
$52K/yr - $62K/yrUGREEN GROUP LIMITED is seeking a Customer Service Specialist to handle buyer email responses and assist in resolving post-sales product issues. The role involves conducting statistical analysis, collaborating with departments for product optimization, and continuously improving work methodologies to enhance user experience.
ConsumerConsumer ElectronicsElectronicsManufacturing
Hiring Manager
ying Doris
Responsibilities
Handle buyer email responses, accurately address customer inquiries and complaints, and assist Technical Support Engineers in resolving post-sales product issues
Timely feedback on customer queries, conduct statistical analysis, and collaborate with relevant departments to drive product optimization and upgrades
Regularly review work processes, continuously improve work methodologies and skills to provide more professional services, enhancing the user experience
Undertake additional tasks assigned by the superior leadership
Qualification
Required
English proficiency as a working language, with excellent communication skills when engaging with clients
Strong language proficiency to swiftly comprehend customer emails and promptly draft responses
Possess a high learning agility, adept at identifying, analyzing, and summarizing problems
Diligent, proactive, patient, and committed to task execution with a high sense of responsibility
Demonstrate effective communication skills and the ability to work harmoniously within a team environment
Company
UGREEN GROUP LIMITED
Established in 2012, UGREEN specializes in providing digital solutions for global consumers.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-11
2026-01-06
Company data provided by crunchbase