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Goodwill Industries of the Southern Piedmont · 1 week ago

Area Operations Director- Central District

Charlotte, NC

Full-time

Onsite

Director/Executive

7+ years exp

Goodwill Industries of the Southern Piedmont is seeking an Area Operations Director for their Central District. This role involves overseeing multiple retail store locations, directing operations to align with organizational values, managing performance, and developing high-performing teams to achieve financial goals.

Corporate TrainingEmploymentNon Profit

Responsibilities

Provides oversight of the following store locations: Mountain Island, Second Editions: Goodwill Opportunity Campus, Second Editions: Rock Hill, Shopton, South Blvd, Steele Creek, Wendover

Directs oral, written, and physical activities for assigned retail stores to ensure alignment with organizational cultural values and that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of team members

Monitors, assesses, and evaluates district performance through sales, expenses, production, inventory levels, and staffing

Provides advice and counsel to managers on appropriate action plans and activities to meet operational and financial goals

Works in conjunction with the Director, Store Operations to develop and implement annual budgets, objectives, and work plans

Works cross-divisionally to ensure communication between all departments is clear and supports operational and organizational objectives

Recruits and builds high performing teams and develops succession plans designed to achieve business needs and support organizational culture

Implements strategies, policies, and standard operating procedures to maintain consistent and high levels of customer service, processing, safety, and security practices

Works in conjunction with the Visual Merchandising team to ensure all visual standards are maintained throughout the district

Coordinates orientation, training, and coaching with management staff in coordination with Goodwill University to ensure workforce is properly trained and is current in required courses

Partners with Loss Prevention Services to research and resolve any suspected or known theft or procedure violations in retail stores and donation centers

Analyzes market potential in current locations and new areas within our territory and makes recommendations through a proposal format

Directly supervises assigned Store Managers. Responsible for the overall direction, coordination, and evaluation of these retail stores. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; coaching team members; addressing complaints and resolving problems; and budget development and management

Qualification

Retail sales managementBudget developmentTeam buildingLoss preventionVisual merchandisingCoaching skillsAnalytical skillsCommunication skillsProblem-solving skills