PlanIT Group, LLC · 1 month ago
Senior ServiceNow Administrator
Raleigh, NC
Contract
Onsite
Senior Level, Lead/Staff
8+ years expPlanIT Group, LLC is seeking a Certified ServiceNow Administrator to oversee daily administration, maintenance, and Change Management for the ServiceNow platform. The role involves providing operational support, recommending application configurations, and ensuring compliance with USPS standards while also acting as a point of escalation for ServiceNow support inquiries.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Incident Management
Problem Management
Change Management
Service Catalog
Service Level Management
Asset Management
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to USPS Standards
Perform application support activities as specified
Provide new development requirements as needed
Document and verify the work being done meets Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined
Change Management operations support for ServiceNow
Administrative and operations support for ServiceNow suite of services
Design and implementation of Organization group roles pertaining to each defined Organization
Design and Implementation of Change Coordinator groups (if needed)
Performance evaluation and monitoring
New application integration
Change Management oversight
ServiceNow education/training
Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
A minimum of eight (8) to twelve (12) years’ relevant experience
Qualification
Required
Certified ServiceNow Administrator
Experienced with policy and procedural tasking as applies to ServiceNow Administration
Responsible for the daily administration, maintenance, and Change Management/Change Control
A minimum of eight (8) to twelve (12) years' relevant experience
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required
Typically performs all functional duties independently
Perform application support activities as specified
Document and verify the work being done meets Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined
Change Management operations support for ServiceNow
Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented
Design and implementation of Organization group roles pertaining to each defined Organization
Design and Implementation of Change Coordinator groups (if needed)
Performance evaluation and monitoring
New application integration
Change Management oversight
ServiceNow education/training
Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
Preferred
ServiceNow Administration certification preferred
Company
PlanIT Group, LLC
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.55M2020-09-24Series Unknown· $3.55M
Company data provided by crunchbase