LEARFIELD · 3 hours ago
IT Support Technician I
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelLEARFIELD is a company focused on providing IT support services, and they are seeking an IT Support Technician I to ensure proper IT operations for end users. The role involves assisting users with technical issues, managing help desk requests, and performing maintenance on computer systems and peripherals.
Brand MarketingHigher EducationMarketingSponsorshipSportsTicketing
Responsibilities
Serve as the first point of contact providing technical assistance over the phone or email, while maintaining a professional, courteous, and flexible customer service attitude
Monitor the ServiceNow ticketing queue and answer incoming Help Desk calls
Escalate problems, as needed, to the level II technicians
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution
Research to understand, explain, and resolve technology issues
Identify and learn appropriate software and hardware used and supported by the organization
Perform fixes and maintenance at the desktop level; including installing and upgrading software, installing, and upgrading of computer hardware and peripherals, ensuring backup, antivirus and updates are functioning and configuring systems and applications when required
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform post-resolution follow-ups to ensure that the costumer's needs are met
Develop knowledge base articles
Assist with inventory management
Ability to follow all company policies and procedures
Qualification
Required
Technical knowledge of software and PC hardware, including HP, Apple, Microsoft Windows, Microsoft Office, and Adobe products
Provide password resets for end users through Azure, Blueberry, or standard Active Directory
Able to read and understand technical manuals, procedural documentation
Ability to research PC issues and peripheral devices such as printers and desktop phones as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present information in user-friendly, courteous, language, and manner
Strong customer-service orientation
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
On-call availability
Sitting for extended periods
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
Other assigned duties as needed for the success of the organization
Some travel may be required
Preferred
College diploma or university degree in the computer science field
Helpdesk or customer service experience
A combination of education and experience may be substituted
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually)
Including Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Company
LEARFIELD
Learfield empowers businesses and universities by connecting big brands to the excitement, passion, tradition and fun of college sports. It is a sub-organization of Learfield Communications.
Founded in 1972
1001-5000 employees
H1B Sponsorship
LEARFIELD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (5)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$150M2023-09-13Private Equity· $150M
Leadership Team
David A Hubbard
Senior Vice President
Pat Fagan
Senior Vice President
Recent News
Sports Business Journal
2026-01-07
Sports Business Journal
2025-12-24
Sports Business Journal
2025-12-20
Company data provided by crunchbase