Summit Place Kia ยท 1 month ago
Service Advisor Assistant
Auburn Hills, MI
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrSummit Place Kia is seeking an Automotive Service Advisor Assistant to join their team. The role focuses on providing outstanding customer service, building trust with customers, and effectively communicating vehicle needs to technicians and customers alike.
Motor Vehicle Manufacturing
Responsibilities
Outstanding customer service!
Build trust and respect with customers, listen and repeat back
Use active listening to engage and understand their vehicle issues and concerns
Create repair orders and clearly communicate vehicle needs to service technicians
Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work
Follow up, keeping customer updated on their vehicles throughout the repair process
Interact with customers, vendors, and technicians in a professional manner at all times
Maintain a clean, safe, and professional Service Lane and Lounge
Answer phones promptly throughout the day
Be helpful & accommodating (scheduling and transportation)
Prominently display current promotions
Greet customers promptly and enthusiastically at their vehicle
Qualification
Required
Experience advising automotive service customers and developing relationships with new and existing customers required
Preferred
Dealertrack experience very helpful
Benefits
Medical & Dental Insurance
Voluntary Vision Insurance
Company Paid Life Insurance
Voluntary Life and Short Term Disability
Paid Vacation and Holiday
401(k) with Matching (after 1 year of employment)
Employee Assistance Program
Professional Development Assistance
Employee Discount
Referral Program
Company
Summit Place Kia
Visit our Kia dealership in Auburn Hills, MI, to buy or lease your next car.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase