HCL Global Systems Inc ยท 5 months ago
Level 1 Help Desk Analyst
Farmington Hills, GA
Full-time
Onsite
New Grad, Entry LevelHCL Global Systems Inc is seeking a Level 1 Help Desk Analyst to provide technical assistance to both internal and external customers. The role involves troubleshooting hardware, software, and connectivity issues while handling a high volume of calls in a call center environment focused on customer service.
B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency
Responsibilities
Provides technical assistance to both internal and external customers for tier one issues
This position requires handling a high volume of calls in a call centre environment focused on customer service
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket
Qualification
Required
Provides technical assistance to both internal and external customers for tier one issues
This position requires handling a high volume of calls in a call centre environment focused on customer service
Internal customer support involves troubleshooting hardware, software, and connectivity issues
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket
Company
HCL Global Systems Inc
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
Founded in 2005
1001-5000 employees
H1B Sponsorship
HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)
Funding
Current Stage
Late StageLeadership Team
A
Andy HCL
Cheif Marketing Officer
Company data provided by crunchbase