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PHD · 12 hours ago

Executive Director, Data Operations

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$203K/yr - $230K/yr

5+ years exp

PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. The Executive Director of Data Operations will establish agency-wide standard practices for data operations and oversee the implementation of marketing intelligence processes, ensuring system availability and compliance while managing data operations projects aligned with client requirements.

AdvertisingCreative AgencyDigital MediaMarketingSocial Media

H1B Sponsor Likely

Responsibilities

Establish and maintain agency-wide standard practices for data operations, ensuring consistency and efficiency across technical systems and data management processes

Oversee the implementation and ongoing management of marketing intelligence processes and best practices to ensure system availability, performance, and compliance

Manage scoping and resourcing of data operations projects aligned with client business requirements; participate in recruiting and onboarding technical staff

Serve as primary point of escalation for critical data and system operational issues; coordinate with teams to develop and execute resolution plans prioritizing system stability and data integrity

Analyze resource utilization and project time allocation to optimize workload distribution and prevent over-extension of technical teams

Evaluate and select business intelligence tools and data platforms periodically to adapt to evolving media data needs and align with organizational standards

Define and enforce departmental data strategies, including standards for data ingestion, harmonization, storage, governance, and dashboard visualization

Act as the subject matter expert on data quality initiatives and business rules enforcement, ensuring adherence to best practices across onshore and offshore data teams

Collaborate with Media and Ad Operations teams to standardize taxonomy naming convention execution workflow and drive the integration of technology solutions supporting taxonomy management

Lead cross-functional and cross-organizational technical teams to identify and resolve complex data system issues, establish priorities, allocate resources, and implement process improvements

Promote adoption and effective use of in-house media Data Operations tools and processes to enhance operational efficiency

Develop and oversee a comprehensive departmental data management and integrity program, ensuring coordinated governance and consistent application across multiple accounts

Provide ongoing technical guidance and consultation to junior employees to uphold industry standards for data quality, compliance, and operational effectiveness

Drive cross-account documentation and standardization efforts for validating data implementation, optimization, and campaign reconciliation processes

Manage detailed documentation of technical workflows and project implementations; proactively identify and resolve data quality challenges and operational inefficiencies

Supervise Directors and Managers responsible for data operations, quality assurance, and support functions and foster team collaboration and professional development

Support individual growth of direct reports by aligning personal development goals with client and departmental objectives and skillset enhancement

Coordinate communication and collaborative workflows between internal team leads and distributed data operations teams to streamline data validation and reconciliation efforts

Maintain strong working relationships with cross-departmental teams (including Client Business, Strategy, Digital Investment, Programmatic, Search, Social) to support integrated data operations

Define and communicate department roles, responsibilities, and expectations, including RACI matrices, to ensure accountability and clarity

Lead development and maintenance of project implementation plans and change logs to support continuous improvement in data and account management operations

Demand the adoption of project management tools like Smartsheet, HIVE, and Microsoft Teams to ensure timely execution of technical initiatives

Qualification

Digital media dataMedia PlatformsBusiness intelligence toolsData ManagementTransformationCloud toolsAgile developmentData transformation featuresProject ManagementClient facing workTechnical requirements documentationTeam managementCommunication skills

Required

Bachelor's degree or U.S. equivalent in Management Information Systems, Computer Science, Data Science, Software Engineering, Business Information Systems, or related field

5 years of professional experience as a Data Manager, Data Operations Director, or any occupation/job title/position performing data operations and business intelligence functions for an advertising agency

5 years of professional experience working with digital media data (including Ad Server, digital, social, and video)

5 years of professional experience working with Media Platforms including DCM, DV360, Google Ads, DoubleVerify, TradeDesk, Facebook, Instagram, Snapchat, TikTik, and Prisma

5 years of professional experience utilizing business intelligence tools including Advanced Excel, Tableau, and PowerPoint

4 years of professional experience performing Data Management and Transformation using ETL tools, Alteryx, and SQL

4 years of professional experience utilizing data storage and Cloud tools including AWS (including Redshift and S3) and Starburst.io

4 years of professional experience working with search data

3 years of professional experience working in an agile development environment and managing offshore teams

3 years of professional experience writing business and technical requirements documentation, designing business rules, and administering BI tools

3 years of professional experience working with offline data, IAS, and X (previously known as Twitter), as well as utilizing Datorama, Snowflake, and Looker/Looker Studio

3 years of professional experience performing Project Management using HIVE, Smartsheet, and Microsoft Teams

3 years of professional experience performing client facing work in a management role and driving adoption and training

3 years of professional experience using the data transformation features in Datorama

2 years of professional experience utilizing Domo

1 year of professional experience performing Media Planning using MediaTools

1 year of professional experience utilizing Adverity, Python, and PowerBI

1 year of professional experience managing departmental requirements and projects

Benefits

Health insurance

Vision insurance

Dental insurance

401(k)

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Vacation days

Sick days

Personal days

Paid parental leave

Paid medical leave

STD/LTD insurance benefits

Company

PHD

Glassdoor3.7

Welcome to PHD. Powered by our next-generation network, PHD’s advanced thinking - Intelligence. Connected.

Founded in 2006

Frankfurt, Hessen, DEU

1001-5000 employees

http://www.phdmedia.com

H1B Sponsorship

PHD has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (2)

2022 (3)

2021 (2)

2020 (5)