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InnovAge · 5 hours ago

Practice Manager - East & Quality Support

Denver, CO

Full-time

Onsite

Senior Level

$89K/yr - $89K/yr

5+ years exp

InnovAge is dedicated to empowering seniors to live independently, and they are seeking a Practice Manager to oversee the successful operation of their Primary Care Practice in the East region. This role involves strong leadership and operational oversight, ensuring alignment with patient needs and clinical quality standards, while also providing national quality support for clinical operations.

Health CareHome Health CarePersonal Health

Responsibilities

Foster strong communication and teamwork with physicians, CMDs, and staff to enhance practice success

Drive interdepartmental and interregional collaboration to support high-quality patient care

Promote employee morale and motivation through engagement and recognition

Oversee profit and loss performance; participate in budgeting and expense management

Maintain clinic schedules and ensure adequate staffing coverage

Partner with HR for consistent personnel policy communication and labor relations

Represent the practice across the InnovAge network and participate in committees

Lead new initiatives and process improvements

Address patient service needs and feedback; resolve complaints and service issues

Maintain vendor relationships and support a positive organizational image

Ensure staff licensure and credentialing compliance

Oversee OSHA and regulatory training and workplace safety

Identify revenue opportunities and cost reduction strategies

Oversee time reporting and payroll-related changes

Assess staffing needs based on organizational goals

Train staff on EMR usage and data quality reviews

Maintain HIPAA compliance and confidentiality

Document workflows and perform other duties as assigned

Lead efforts to standardize CMD support processes across centers, including scheduling, PTO approval, and calendar management, while accommodating regional differences

Develop and implement uniform workflows for on-call scheduling, meeting management, and onboarding, adopting preferred models (e.g., spreadsheet-based scheduling) and ensuring finalized schedules are accessible to all providers

Collaborate with designated gatekeepers (e.g., regional scheduling leads) to manage provider schedules, share finalized versions, and address changes

Ensure CMDs provide clear meeting details (title, duration, required/optional attendees, agenda) for scheduling; block clinical time on calendars to prevent overlap with meetings

Track provider activities (PTO, clinic, nursing facility) using standardized spreadsheets and calendar invites; apply minimum clinic coverage rules for PTO approvals

Coordinate access to CMDs’ Kronos accounts for PTO and on-call pay code management, ensuring compliance with regional pay structures

Support Epic reporting tasks, including exporting reports and facilitating Tableau service utilization reports; arrange and participate in Epic/AI training sessions for CMDs and administrative staff

Develop and maintain standardized onboarding workflows for new PCPs and CMDs, reducing reliance on ad-hoc support; coordinate onboarding meeting schedules and support transition to automated systems (e.g., Relias)

Standardize nursing facility (NF) scheduling processes, ensuring monthly sheets track participant visits and regulatory requirements are met; determine responsibility for NF scheduling and shift tasks as needed

Develop templates and frameworks for onboarding, meeting scheduling, and recurring tasks in collaboration with CMDs and stakeholders; maintain attendance records for primary care meetings in SharePoint

Supports the National Director of Quality and teams

Onboarding of new quality employees meet/greets for the enterprise

Support Monthly Quality Meetings nation-wide East for attendance and meeting minutes

Quarterly QICC meetings attendance and minutes

Meeting attendance and minutes for: Quarterly Infection Control Meeting

Meeting attendance and minutes for: National Quarterly Sub- Committee Dental Meeting

Maintain availability during business hours to support operations

Meet performance expectations including punctuality and deadlines

Foster professional relationships with internal and external stakeholders

Respond to requests and feedback in a timely and courteous manner

Communicate clearly and professionally; provide and receive constructive feedback

Adapt to changing priorities and assignments

Submit expense reports via Oracle for NSDs, including out-of-pocket expenses and mileage

Ensure timely submission of receipts and coding of transactions

Monitor deadlines to prevent account suspension

Use the Oracle mobile app for expense entry (available via Company Portal)

Reimbursements are processed weekly via direct deposit, separate from payroll

Qualification

Healthcare operations experienceFinancial management skillsData analysis skillsMicrosoft Office proficiencyBilingual proficiencyCultural sensitivityInterpersonal skillsPresentation skillsOrganizational skillsProblem-solving skills