Cherokee Nation Businesses · 1 month ago
Player Services Administrator
Grove, OK, United States
Full-time
Onsite
Entry, Mid Level
1+ years expCherokee Casino Grove is seeking a Player Services Administrator to play a vital role in supporting the E-games department by overseeing the daily activities of Player Services Representatives. The Administrator is responsible for providing excellent customer service, resolving guest issues, and ensuring compliance with all company policies and regulations.
Business DevelopmentHealth CareHospitalityInformation ServicesService Industry
Responsibilities
Oversee daily supervision and scheduling of Player Services Representatives
Monitor staff adherence to appearance, attendance, and conduct standards
Verify and approve jackpots and cancel credits
Resolve guest disputes professionally and escalate when necessary
Conduct casino head counts during assigned shifts
Train and evaluate new E-games personnel
Perform coaching sessions and corrective actions for team members
Recommend improvements to enhance employee and guest satisfaction
Maintain knowledge of casino games, promotions, and amenities
Qualification
Required
High School Diploma or GED required
Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles
Strong customer service, communication, and organizational skills
Basic math proficiency and computer literacy (Excel, Word, Outlook)
Ability to obtain and maintain a state-issued liquor license
Completion of Alcohol Awareness training (CNE or equivalent)
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of standing and walking for extended periods and lifting up to 10 lbs
Willingness to work in environments with smoke, noise, and varied temperatures
Preferred
Previous supervisory experience preferred
Benefits
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Company
Cherokee Nation Businesses
Cherokee Nation Businesses provides hospitality, federal, cultural, and economic development solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chuck Garrett
Chief Executive Officer
Brandon Scott
Chief Communications Officer (CCO)
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