Microsoft · 2 days ago
Director of FDE Operations
United States, Washington, Redmond
Full-time
Hybrid
Director/Executive
$131K/yr - $277K/yr
8+ years expMicrosoft is a leading technology company focused on empowering customers through innovative solutions. The Director of FDE Operations will oversee the operational framework for the Frontier Deployed Engineer program, ensuring effective execution of strategies and management of cross-functional teams.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Enhance and run the newly created FDE program operating model, including SteerCos, QBRs/MBRs, decision forums, and delivery cadences
Establish a standardized rhythm of business (RoB) to accelerate decisions, track commitments, and ensure accountability from intake through delivery and out take
Define ownership models, escalation paths, and fast decision criteria to enable high velocity execution while fast failing non fit requests
Own the single intake (“one front door”) experience for FDE customer requests, providing a unified and simplified interface for customers and account teams
Lead through others, the intake → triage → scoping → resourcing → decision workflow using structured backlogs, prioritization frameworks, and transparent decisioning
Define and enforce SLAs, routing rules, prioritization rubrics, and tagging mechanisms to land requests with the right teams and configurations at the right time
Establish and maintain program governance, success metrics, and executive level dashboards tracking demand, delivery health, resourcing, and business impact
Own the system of record for program execution, ensuring accurate tracking of requests, outcomes, capacity, and operational insights
Proactively identify scale constraints, skill gaps, and delivery risks, driving mitigation through data driven storytelling and recommendations
Orchestrate execution across Product, Engineering, Delivery, GTM, and Services organizations, influencing without direct authority
Remove blockers, broker trade offs, and drive decision velocity across highly matrixed teams
Institutionalize delivery patterns, accelerators, and reusable artifacts to improve consistency, quality, and speed at scale
Ensure structured out take so delivered solutions become supportable through documentation, product integration, operational readiness, or handoff models
Capture and amplify the Voice of the Implementer to inform product investments and reduce reliance on bespoke execution
Lead operational readiness and change management as new motions, tooling, and workflows are introduced
Drive continuous improvement through process simplification, standard templates, and automation opportunities
Ensure the operating model remains agile, enterprise grade, and integrated with Microsoft’s core systems and standards
Qualification
Required
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Preferred
Experience of 8–12+ years of relevant program or business operations experience
Demonstrated experience leading large, complex business or technical programs with accountability for end to end execution and measurable outcomes
Proven ability to operate at enterprise or multi team scope, coordinating execution across multiple functions (e.g., Engineering, Operations, Sales, or Delivery)
Strong expertise in program and portfolio management, including planning, dependency management, risk mitigation, and execution governance
Experience defining and running program level rhythm of business (e.g., reviews, checkpoints, decision forums) to drive accountability and timely outcomes
Demonstrated ability to establish and track program success metrics, dashboards, and reporting for leadership and stakeholders
Proven strength in stakeholder management, including influencing senior leaders and peers without direct authority
Experience leading teams, senior individual contributors, or vendors, including setting expectations, managing performance, and delivering against commitments
Track record of driving decision velocity and operational clarity in highly ambiguous, matrixed environments
Demonstrated success building repeatable execution frameworks (e.g., standardized intake, governance models, execution playbooks)
Advanced data literacy, including using KPIs, OKRs, and dashboards to guide prioritization and executive decision making
Experience leading change management, including adoption of new tools, processes, or operating models
Ability to identify and implement process automation or technology enabled efficiencies to improve program quality and speed
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase