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Loyal Source Government Services · 2 weeks ago

Program Support Specialist

Orlando, FL

Full-time

Onsite

Entry Level

1+ years exp

Loyal Source Government Services is focused on providing mission-critical operational support for healthcare staffing contracts. The Program Support Specialist will assist in administrative tasks, manage scheduling, and ensure compliance training and data integrity to support the program management staff and mission success.

GovernmentHealth CareInformation TechnologyStaffing Agency

Responsibilities

Conduct interviews for providers and support candidates

Facilitate warm hand offs, consistent communication, and data updates during employee in processing

Onboarding and processing of compliance training documents and scheduling of virtual trainings

Management of travel and logistical needs (Booking Hotels, Flights, and car rentals)

Document control – Attain and properly upload all travel receipts needed for invoicing customer

Daily data management in LSGS data bases with emphasis on data integrity

Schedule Orientations – Initial engagement call and facilitation of orientation process and communication

Maintain facility work schedules for external employees flexing employees as needed to support day to day operations. Manage daily call outs and facilitate all communication and documentation as needed

Timesheet Management – Weekly timesheet approvals and CLIN verification with emphasis on approvals & accuracy. Consistent attention to detail is required when managing schedules and timesheets to ensure that all locations, hours and CLIN’s are accurate

Payroll Management – Assist employees with correcting timesheets in Data Basics and troubleshooting pay issues

Employee Relations – Conduct bi-weekly retention calls and assist with day-to-day inquiries

Participate in daily and weekly meetings with internal departments and external field supervisors

Support call campaigns and data projects as needed to support the mission

Support after hours on call approximately 3 weeks per year

Qualification

Healthcare staffing experienceAdministrative supportData managementMS WordExcelInterpersonal skillsOrganizational skillsTime managementTeam player

Required

Minimum of one year administrative and/or program support experience in healthcare staffing, office management, or working in a similar healthcare environment

Excellent organizational and multitasking skills are required, including the ability to coordinate multiple tasks concurrently

Excellent interpersonal skills required with the ability to communicate effectively and interact with people of diverse backgrounds

Demonstrate the propensity of higher learning and analytical thinking

BA/BS in related field is required

Must possess and exercise diplomatic tact and have the capability and capacity to develop and manage complex business relationships with multiple organizations

Communicates and works well with others in a team environment

Enthusiastic, competitive, results-driven, and solutions-orientated with a strong work ethic and integrity

Superior organizational, presentation and negotiation skills

Ability to thrive in a challenging environment requiring high degree of deadline-driven productivity, commitment, adaptability, communication, initiative, and follow-through

Effective time management skills, with strong organization and prioritization abilities

A strong team player with superb interpersonal skills

Competent in the use of MS Word and Excel

Competent in Outlook

Competent in Google platforms