JDC Power Systems, LLC · 5 days ago
Account Manager, Technical Services and Quality Control
Hoffman Estates, IL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expJDC Power Systems, LLC is an Electrical Systems Integrator specializing in Mission Critical Power Distribution and Control Solutions for data centers. The Account Manager of Technical Services and Quality Control is responsible for ensuring the technical integrity of Lock Out Tag Out (LOTO) and Standard Operating Procedure (SOP) documentation while developing client relationships and supporting safety and operational excellence initiatives.
Wholesale
Responsibilities
Ensure the technical integrity of Lockout/Tagout (LOTO) and Standard Operating Procedure (SOP) documentation
Work collaboratively with Microsoft, Dell, and Masterlock to strengthen client relationships
Work closely with senior leadership to help shape and execute strategies that drive growth and improve field service operations nationwide
Identify areas for improvement and lead initiatives that increase operational efficiency and enhance service quality
Indirect supervision for engineering staff hired under Professional Services
Deliver in‑person and virtual training on electrical safety, arc flash and shock protection, lockout/tagout, PPE usage, and equipment operation localized to Greater Chicagoland Area
Assist in the development and continuous improvement of standardized training materials including presentations, job aids, manuals, worksheets, and hands‑on practical exercises
Support onboarding and development of new field service technicians and continued skill advancement of veteran technicians
Serve as a technical and safety subject matter resource for the Field Service organization
Involved in all interview processes for Professional Services
Support and reinforce JDC’s safety culture by ensuring compliance with OSHA, NFPA 70E, and company safety standards
Provide internal and external remote training of MOP’s and SOP’s
Sit on boards with Director of Operations for ANSI, LOTO, OSHA, NFPA
Develop CEU program
Develop, review, and update technical documentation including Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and safety procedures
Ensure Certification compliance on technical training services team
Support standardized reporting and data capture within JDC field service systems and tools
Work closely with National and Regional Field Service leadership to ensure consistent execution of standards and expectations
Interface directly with customers, vendors, and partners in a professional and solutions‑oriented manner
Support customer satisfaction by addressing field issues promptly, communicating clearly, and escalating concerns appropriately
Ensure all field technicians follow company safety protocols and comply with industry regulations
Foster a culture of safety by conducting regular safety training, audits, and incident investigations
Stay up to date with federal, state, and local regulations related to field operations and ensure the team’s practices meet these requirements
Stay informed on the latest trends, technologies, and best practices in field service management to keep the team competitive and up to date
Development of DOL apprenticeship program run in-house at JDC Training HQ
Qualification
Required
Bachelor's degree in Electrical Engineering or a related field
Minimum of 10 years of experience working with electrical and/or mechanical systems in field service, operations, maintenance, safety, or technical consulting roles
Experience with power systems equipment including switchgear, circuit breakers, generators, batteries, pumps, transformers, and associated control systems
Prior training, mentoring, or supervisory experience
Strong understanding of electrical distribution systems (120VAC and above) and mechanical systems
Ability to identify energy magnitudes and evaluate energized and de‑energized conditions
Proficient in electrical and mechanical troubleshooting
Ability to read and interpret schematics, diagrams, and one‑line drawings
Strong written and verbal communication skills with the ability to deliver technical training
Proficient with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook
Ability to identify and understand components of electrical and mechanical equipment, including but not limited to valves, breakers, fuses, disconnects, pumps, batteries, control circuitry, and electrical distribution systems
Ability to accurately identify and differentiate energy magnitudes and sources, including electrical voltages (e.g., 120V vs. 480V), pneumatic and hydraulic pressures, thermal energy, and gauge readings, to support safe work execution and lockout/tagout (LOTO) procedures
Strong working knowledge of electrical and mechanical systems with the ability to support operational assessments and field activities
Ability to read, interpret, and apply schematics, diagrams, and one-line drawings
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Demonstrated ability to troubleshoot electrical and mechanical systems; troubleshooting experience is a plus
Strong verbal and written communication skills, with the ability to communicate clearly with technical and non-technical audiences
Effective facilitator and communicator with the ability to deliver training and presentations to groups of technical and trades personnel
OSHA safety training (OSHA 30 preferred or ability to obtain)
NFPA 70E training (required or ability to obtain)
Additional electrical, mechanical, or safety-related certifications are a plus
Preferred
Experience developing or implementing safety, operational, or technical procedures preferred
Professional Engineering status (preferred but not a requirement)
Public speaking experience is preferred and expected to comprise approximately 15% of the role
OHST, CHST, ASP, CSP (preferred)
Benefits
All travel-related expenses, including airfare, lodging, and transportation, are company-funded and covered via a corporate credit card, with no out-of-pocket or reimbursement required.
Company
JDC Power Systems, LLC
JDC Power Systems takes your most complex problem and reduces it to a turnkey customized solution that includes engineering, equipment, control systems, software, training, maintenance, and ongoing support.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-05-29
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