Addition Management · 3 days ago
IT Lead
Hackensack, NJ
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expAddition Management is a NJ based full-service Law Firm seeking an IT Lead to join their team. The IT Lead will serve as the primary liaison between the firm and third-party IT support, ensuring all office technology is effectively deployed and maintained.
AccountingCareer PlanningHuman ResourcesRecruiting
Hiring Manager
Jennifer Eig (Agran)
Responsibilities
Act as lead liaison between firm and third-party IT support provider
Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used
Assist personnel and our third party with troubleshooting and operational maintenance
Perform various technical duties, which include, but are not limited to, the following:
Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
Use User Experience Monitoring application daily
Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
Assist HR and Facilities with ergonomic equipment setup
Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices
Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary
Work with third party on security concerns and client security guidelines
Setup and maintenance of conference room audiovisual equipment
Meeting setup and support for video conferencing using web-based conferencing systems
Provide on-site technical support for off-site/remote trials or conferences
Troubleshoot and resolve wireless connectivity for internal and external customers
Support for telephone programming and handset maintenance under direction of the manager
Troubleshoot and coordinate repairs of hardware and software with vendors
Qualification
Required
Proficiency in the Microsoft Office suite, iManage and other firm applications
2+ years' applicable and relevant technical experience
Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11
Exceptional customer service skills
Benefits
Bonus
Company
Addition Management
Addition Management is an executive recruiting firm that provides job coaching and career counseling services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase