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Delta Utilities · 6 hours ago

Sr. Analyst, Billing

New Orleans, LA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. The Sr. Analyst, Billing will oversee end-to-end billing operations, error resolution, and meter-to-cash workflows using Oracle Customer Cloud Service (CCS), ensuring accurate invoices and effective collections while managing vendor relationships.

Customer ServiceEnergyNatural ResourcesOil and Gas

Hiring Manager

Tommie Miers, MBA, SHRM-CP

Responsibilities

Act as the primary lead for billing, error correction, and meter-to-cash processes, guiding analysts and specialists

Monitor team performance, allocate tasks, and ensure compliance with SLAs and regulatory standards

Administer Oracle CCS for billing accuracy, metering validation, payment posting, and collections tracking

Oversee error correction processes for billing discrepancies, meter read issues, and misapplied payments

Validate invoices, rate calculations, adjustments, and billing cycles to ensure accuracy

Coordinate all activities from meter data validation through cash application, ensuring seamless integration across systems

Identify and resolve process gaps impacting revenue assurance and customer experience

Partner with third-party vendors supporting billing, collections, and error correction functions

Negotiate contracts, monitor vendor performance, and enforce compliance with company and regulatory standards

Partner with IT, finance, regulatory, and customer service teams to implement system enhancements and process improvements

Ensure adherence to company policies, regulatory requirements, and industry best practices

Develop and analyze KPIs for billing accuracy, error correction turnaround, and meter-to-cash efficiency

Recommend strategies to reduce billing errors, improve cash flow, and minimize bad debt exposure

Develop and analyze KPIs for billing accuracy, error correction turnaround, and meter-to-cash efficiency

Recommend strategies to reduce billing errors, improve cash flow, and minimize bad debt exposure

Participate in system upgrades, testing, and troubleshooting for billing and meter-to-cash processes

Drive automation initiatives to streamline workflows and improve operational efficiency

Qualification

Oracle CCSUtility billing experienceRevenue assuranceVendor managementData analysisAnalytical skillsProcess improvementSQL familiarityTariffsProblem-solving skillsLeadership skillsCommunication skills

Required

Bachelor's degree in Accounting, Finance, Business Administration, related field, or related field or 4 years of directly related experience in lieu of a degree

4+ years in utility billing, meter-to-cash operations, or revenue assurance

Experience in vendor management and contract oversight

Proficiency in Oracle CCS and large-scale billing systems

Strong analytical, problem-solving, and process improvement skills

Advanced Excel and data analysis capabilities

Excellent communication and leadership skills

Able to operate a personal computer, either desktop or laptop

Able to sit for extended periods of time

Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment

Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects