Allen County Public Library ยท 6 days ago
Communications Center Operator
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry Level
$14.05/hr - $17.90/hrAllen County Public Library is seeking a Full-Time Communications Center Operator to support patrons and staff in a calm, team-oriented environment. The role involves handling phone calls, responding to urgent situations, and monitoring security systems to ensure a safe library experience.
Education
Responsibilities
Answer and route incoming calls on the library switchboard
Assist patrons and staff with information and service connections
Respond to emergency calls with professionalism and care
Monitor and operate video surveillance systems
Maintain clear, accurate communication and logs
Qualification
Required
Strong communication and customer service skills
Ability to multitask and stay focused in a fast-paced setting
Sound judgment and problem-solving skills, especially in urgent situations
Attention to detail and reliability
A positive, team-focused attitude
Benefits
Medical, Dental, and Vision on your first day of employment (no waiting period!)
Life Insurance
Health Savings Account
Flexible Spending Account
Library paid pension (PERF)
Paid Time Off (3 weeks of vacation, 2 weeks of sick, personal days, and paid holidays)
Employee Discounts
Employee Wellness Reimbursement Program (up to $520/year!)
Gym membership reimbursement (up to $510/year!)
Company
Allen County Public Library
Allen County Public Library offers physical and digital materials, computer access, art exhibitions, databases and other references.
Founded in 1895
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Bolan
Chief Operating Officer
Beth Boatright
Director of Community Partnerships and Programs
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