ServiceNow · 6 hours ago
Director, Global Workforce Innovation & Culture
New York, NY
Full-time
Hybrid
Director/Executive
$163K/yr - $285K/yr
15+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Director of Employer Partners and Engagement to drive talent engagement and workforce advancement initiatives. This role focuses on creating employment opportunities for RiseUp job-ready talent by building relationships with employers and executing a data-driven partnership strategy.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive employer partnerships that result in job placements. Work with Sales and Partner teams to identify ServiceNow customers and partners who need talent, position RiseUp in their conversations, and build relationships with hiring decision-makers. Understand their business challenges and hiring needs, match them with qualified graduates, and create recruitment pathways including employer-led cohorts that pipeline trained talent directly to jobs
Develop and execute a data-driven employer partnership strategy. Research what ServiceNow roles are in demand (by geography, skill set, and organization type), understand the challenges employers face in filling them, and use this analysis to build an annual plan – flexible to evolving market needs – with measurable placement goals focused on high-impact opportunities
Provide labor market intelligence to inform program decisions. Analyze regional hiring demand and workforce trends to recommend where RiseUp should prioritize training investments, ensuring we're building talent pipelines in locations where both job opportunities and underserved communities align. This includes becoming an expert in the full ServiceNow Training catalog and product portfolio in order to provide recommendations for new or expanded trainings based on employer requirements
Build effective relationships with key stakeholders including hiring managers, HR leaders, and C-level executives to understand their talent acquisition challenges and position RiseUp as a solution
Serve as the bridge between employers and the RiseUp program. Share employer feedback with program leadership to inform curriculum and training priorities, ensuring our graduates have the skills the market demands. Effective collaboration and solutions-driven partnership with the RiseUp Program Operations is a must
Track and report on partnership outcomes, including placement rates, employer satisfaction, time-to-hire metrics, and the health of your employer pipeline
Market the value of RiseUp talent to customers and partners through targeted engagement, events, and materials that demonstrate the quality and readiness of our graduates
Lead and develop a high-performing team. Oversee a team who executes the employer partnership strategy with adaptability and a solutions-oriented mindset, delivering measurable placement outcomes. Serve as a trusted, key liaison between your team and GWIC Leadership, connecting the dots between employer partnership work and broader Global People and GWIC priorities and strategies
Qualification
Required
Bachelor's degree in Business Administration, Technology, Human Resources, or related field preferred
15+ years in Consulting, Sales Enablement, Strategy, Go-to-Market, Talent Acquisition, HR, or related fields. Experience in the ServiceNow ecosystem strongly preferred
Experience building partnerships across multiple stakeholder groups: C-level executives and HR leaders at employer organizations, internal Sales and Partner teams, and hiring managers. Strong understanding of ServiceNow roles and career pathways, with ability to position talent solutions effectively in customer conversations
Strong analytical skills with experience using workforce data, hiring trends, and labor market intelligence to drive strategy and decision-making
Experience managing and developing teams, with ability to coach others through ambiguity and build high-performing, solutions-oriented cultures. Growth mindset with openness to feedback and continuous learning
Exceptional organizational, time management, and problem-solving skills, with ability to seamlessly manage multiple projects and priorities simultaneously that solve employer challenges and deliver effective talent solutions
Excellent communication skills including presentations, written materials, and executive-level engagement
Familiarity with talent acquisition strategies and best practices
Passion for workforce innovation where everybody has access to opportunity
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase