JLL · 21 hours ago
Tenant Service Representative
New York, NY
Full-time
Onsite
Entry Level
$25/hr - $26.44/hr
1+ years expJLL is a leading commercial real estate services company, and they are seeking a Tenant Service Representative to ensure tenant satisfaction and maintain strong relationships between the property management team and tenants. The role involves providing superior customer service, administrative support, and managing tenant interactions and requests.
CommercialReal Estate
Responsibilities
Maintain positive and professional relationships with tenants by providing superior customer service
Prepare high-quality tenant memos and correspondence as directed by the Manager
Provide coverage at the reception desk, greet visitors, and assist with customer service requests
Serve as a liaison between tenants and building engineers, security, housekeeping, and vendors
Monitor tenant work orders and follow up to ensure timely completion
Coordinate tenant meetings, trainings, and events
Facilitate tenant move-ins/move-outs by coordinating arrangements, notifications, and insurance requirements
Prepare electronic tenant newsletters, and daily security and janitorial reports
Manage tenant access cards activation and deactivation
Provide direct administrative support to Managers and Chief Engineer
Ensure accurate and compliant certificates of insurance for tenants and contractors
Regularly check and respond to emails, including tenant service requests
Maintain regular contact with maintenance staff to ensure common areas are well-maintained
Support Management Audits by preparing files and records annually
Sort, organize, and distribute incoming mail, and prepare outgoing mail and packages
Type general correspondence and memos, and prepare large mailings
Create and maintain organized filing systems
Update employee, clients, and tenant contact databases
Prepare reports for distribution
Organize conference room reservations
Assist in organizing department lunches, meetings, events, and business travel
Participate in creating and implementing property and employee manuals and handbooks
Assist Chief Engineer in meeting Operations Audit criteria
Handle ad hoc administrative requests
Process accounts payable, including coding invoices and tenant billing
Obtain completed W-9 forms from vendors
Assist team members with property budget preparation
Prepare manual adjustment forms for tenant service requests
Assist with new vendor set-up process if needed
Support the management team with monthly financial reporting requirements
Ensure accurate tenant contact information in building systems
Coordinate access for vendors
Schedule materials to be moved into or out of the property
Update assigned sections of the property's emergency preparedness website
Assist in planning an annual safety warden meeting and updating emergency procedures and documentation
Maintain hard copy and electronic files of contracts for contractors and vendors, track contract expiration, and facilitate renewals
Perform any other duties and tasks assigned to ensure organizational excellence at the property
Qualification
Required
High School Diploma
Less than 1 year of experience/entry level
Advanced oral and written communication skills, including the ability to speak effectively before small groups of tenants or employees
Ability to read and interpret documents accurately
Strong attention to detail
Typing speed of at least 65 words per minute with 90% accuracy
Proficient knowledge of Microsoft Office/Suite
Willingness to learn and become proficient in other standard software programs used by JLL or the client
Sitting for long periods of time
Frequently standing, walking, reaching with hands and arms, stooping, kneeling, crouching, or crawling
Reading video display terminals, order forms, and other written documents
Lifting a minimum of thirty-five (35) pounds
Using and accessing stairwells during emergencies
Using keyboards for typing and computer input
Hearing, speaking, and answering the office telephone system
Preferred
Bachelor's degree
Commercial real estate experience
Knowledge of Cash, Yardi, and 4sight
Benefits
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being.
A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase