Delta Utilities · 1 day ago
Sr. Analyst, Payments Remittance
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
4+ years expDelta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. The Sr. Analyst, Payment Remittance oversees daily operations for payment processing activities to ensure accurate application of customer payments and compliance with regulatory requirements.
Customer ServiceEnergyNatural ResourcesOil and Gas
Responsibilities
Guide team members responsible for payment remittance activities
Monitor payment posting accuracy, refunds, reversals, and exception handling
Ensure timely reconciliation of payment batches and resolution of discrepancies
Develop and maintain compliance with state utility regulations, company policies, and consumer protection laws
Prepare and review performance reports for payment accuracy, collection recovery rates, and aging metrics
Collaborate with Billing, Credit, and Customer Service teams to resolve escalated issues
Identify process gaps and recommend automation or system enhancements to improve efficiency
Support internal and external audits by providing accurate payment and collections data
Train in best practices, system updates, and regulatory changes
Participate in system testing, upgrades, and implementation of new payment and collections technologies
Qualification
Required
Bachelor's degree in Business Administration, Finance, Accounting, related field or 4 years of directly related experience in lieu of a degree
4+ years of experience in payment processing, collections, or accounts receivable
Guide team members responsible for payment remittance activities
Monitor payment posting accuracy, refunds, reversals, and exception handling
Ensure timely reconciliation of payment batches and resolution of discrepancies
Develop and maintain compliance with state utility regulations, company policies, and consumer protection laws
Prepare and review performance reports for payment accuracy, collection recovery rates, and aging metrics
Collaborate with Billing, Credit, and Customer Service teams to resolve escalated issues
Identify process gaps and recommend automation or system enhancements to improve efficiency
Support internal and external audits by providing accurate payment and collections data
Train in best practices, system updates, and regulatory changes
Participate in system testing, upgrades, and implementation of new payment and collections technologies
Able to operate a personal computer, either desktop or laptop
Able to sit for extended periods of time
Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment
Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects
Preferred
Experience in utility or energy sector
Proficiency in Oracle Customer Cloud Service (CCS) or similar utility customer systems
Excellent analytical and problem-solving abilities
Strong written and verbal communication skills
Knowledge of utility regulations, payment processing standards, and collections best practices
Advanced Excel skills; experience with reporting tools or SQL
Experience with automation and process improvement initiatives
Company
Delta Utilities
Delta Utilities is a regulated natural gas provider offering distribution and customer support to residential and commercial customers.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-11-27
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