This job has closed.

North Texas Tollway Authority · 5 months ago

Bilingual Customer Service Sr. Specialist - Call Center - Plano

Plano, TX

Full-time

Onsite

Mid, Senior Level

$21.50/hr - $22.50/hr

1+ years exp

North Texas Tollway Authority is a political subdivision of Texas that operates toll roads in North Texas. They are seeking a Bilingual Customer Service Sr. Specialist to provide leadership and support to customer service specialists, assist with customer escalations, and ensure effective communication with customers and partners.

Transportation

No H1B

Responsibilities

Researches and resolves issues by responding to escalated inquiries, researching information, providing information to service representatives, following up on calls for service, interacting with customers on the phone, via email, webchat and in person, and working with outside agencies and managers to resolve issues

Provides general clerical support by assisting patrons or customers; providing general or specific information; processing requests for services, researching information, compiling information, maintaining general office records, processing the mail, and assisting with other services including cash handling

Processes requests by updating accounts, handling requests for new service or toll tags, supporting online access, reporting computer issues to the help desk, posting transactions, monitoring, and updating corporate accounts, researching violations, and resolving email / chat requests

Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes