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IPTA · 1 day ago

Entry Level Service Desk Specialist

Huntsville, AL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

IPTA is a technology solutions company focused on providing technical solutions to meet customer needs. The Entry Level Service Desk Specialist will provide help desk support and Tier 1 and 2 technical support to the Army Aviation and Missile Center, ensuring that all support requests are properly logged and addressed while adhering to cybersecurity policies.

Information Technology

Senior Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide help desk support for users

Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed

Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact

Accurately log all service requests not received through the ASC end-user portal into the ASC service management system

Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies

Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting

Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed

Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues

Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting

Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)

Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance

Qualification

Technical supportCybersecurity policiesAccount ManagementMS OfficeTroubleshootingCustomer serviceTrainingCommunication skillsOrganizational skillsTeam collaboration