JLL · 14 hours ago
Administrative Assistant
United States
Full-time
Remote
Mid Level
$54K/yr - $78K/yr
3+ years expJLL is a leading professional services firm specializing in real estate and investment management, and they are seeking an Administrative Assistant to support their Integrated Facilities Management client accounts. This role involves performance management, data analysis, and client communication to ensure contract compliance and operational efficiency.
CommercialReal Estate
Responsibilities
Monitor and analyze account team performance against KPIs using JLL's Momentum platform, proactively identifying gaps and ensuring adherence to contract deliverables
Collect, validate, and prepare monthly IFM reports and quarterly business reviews (QBRs) for client and internal stakeholders, including presenting findings and recommendations
Analyze maintenance work order data to identify performance trends, procedural gaps, and improvement opportunities for client presentation
Lead account-wide communication initiatives and employee engagement efforts, including planning virtual and in-person events and maintaining team calendars
Manage client portal access and information maintenance while coordinating daily incident reporting from facility managers to all stakeholders
Support Center of Excellence initiatives by facilitating team trainings, managing project closeouts, and assisting with best practices development and distribution
Coordinate employee onboarding/offboarding processes and provide organizational support to help achieve overall team goals
Qualification
Required
Bachelor's degree from an accredited institution
3-5 years of relevant experience in account management, data analysis, or facilities management
Demonstrated expertise in strategic thinking, proactive communication, and partnership building with strong organizational agility
Advanced Microsoft Office Suite proficiency with proven ability to extract and analyze data from multiple systems
Advanced oral and written communication skills with ability to prepare technical materials using specialized terminology
Strong analytical skills with track record of proactive issue identification and solution development
Proven ability to collaborate effectively across multiple organizational levels and operate independently in fast-paced environments
Preferred
Experience with facilities management or integrated services delivery
Familiarity with KPI tracking and performance management systems
Background in client-facing roles or account coordination
Experience with project management and process documentation
Knowledge of maintenance operations and work order management systems
Previous experience with SharePoint and data management platforms
Understanding of facilities management best practices and industry standards
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase