This job has closed.

Charleys Philly Steaks · 1 week ago

Director of Corporate Operations - Charleys

Columbus, OH

Full-time

Onsite

Director/Executive

7+ years exp

Charleys Philly Steaks is a well-established company known for redefining the Philly Cheesesteak since 1986, with over 850 locations. The Director of Corporate Operations will oversee and optimize operations for Corporate Charleys locations in Columbus, Ohio, ensuring strong financial performance and building productive relationships with franchisees and support teams.

Food and BeverageHospitalityWine And Spirits

H1B Sponsor Likely

Responsibilities

Provides leadership for each store manager in the market to ensure customer and team satisfaction

Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-through goals in each restaurant

Partners with each GM to continuously grow sales and increase profitability over the previous year

Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers

Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes

Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence

Protect the brand by maintaining high standards of operations across corporate stores

Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed

Build and develop a high-performing team through effective hiring, training, Mentoring and ongoing development initiatives

Strengthen collaboration and communication within the corporate team to drive alignment and performance

Communicate and implement corporate strategies to develop and execute business plans

Develop and implement a business plan for each location. Manage weekly & Monthly P&L performance to achieve budgeted sales and profits

Prepare weekly reports, presentations, and analyses to support operational performance and decision-making

Deliver exceptional customer experiences by executing against Charleys' "7 Objectives" and effectively managing Quality, Service, Cleanliness, and Value programs

Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth

Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys' growth in the territory; collaborate closely with Development Team

Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers

Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth

Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards

Perform additional duties as required

Qualification

Operations managementMulti-unit managementFinancial performance analysisMicrosoft Office SuiteTrainingCoachingCommunication skillsOrganizational skillsInterpersonal skills

Required

Bachelor's Degree is highly preferred and / or minimum five years of prior Multi Unit managerial restaurant experience is required

Minimum 7 years' experience with increasing responsibility in operations management, including Director level experience

Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry

Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees. Must be able to read, write and effectively communicate in the English language

Must possess strong interpersonal skills requiring the ability to resolve conflicting interests with the goal of obtaining cooperation

Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required

Uses sound judgment in day-to-day decisions by applying the company's Vision, Values and Culture

Benefits

Health, dental, and vision insurance

401(k)

Paid vacation and personal days

Short-term disability and voluntary life insurance

Tuition and wellness reimbursement

Ongoing professional development

Company

Charleys Philly Steaks

Glassdoor3.6

Charleys Philly Steaks is a restaurant offering Philly cheesesteaks.

Founded in 1986

Columbus, Ohio, USA

1001-5000 employees

http://charleys.com

H1B Sponsorship

Charleys Philly Steaks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)