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Petco · 4 days ago

General Manager - Enfield, CT

West Torrington, CT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. The General Manager is responsible for leading a team to achieve sales growth while ensuring the welfare and proper care of all animals, driving performance through talent development, guest service, and operational excellence.

Animal FeedNutritionPet

H1B Sponsor Likely

Responsibilities

Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty

Attract, hire, and retain a diverse team of top talent

Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models

Create a professional environment that inspires and encourages the growth and engagement of partners

Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction

Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs

Responsible for all partner performance management in the Pet Care Center

Demonstrate and support a continuous improvement and growth mindset

Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence

Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload

Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results

Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business

Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events

Ensures the proper health, appearance, welfare, and proper handling of all animals

Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store

Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels

Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures

Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention

Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security

Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness

Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth

Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority

Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork

Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment

Represent Petco’s brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment

Qualification

Management experiencePeople developmentCustomer serviceBusiness acumenFinancial analysisCommunication skillsOrganizational skillsProblem-solving skillsTeamworkLeadership

Required

High school diploma or its equivalent (GED)

Proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills

High focus on people development & guest service

Excellence in communication and computer skills

Three or more years of management experience or the equivalent

Strong customer service skills and the ability to instruct others

Professional appearance and demeanor

Genuine interest in all kinds of animals

Licensed to operate a motor vehicle

Ability to perform each essential job duty satisfactorily

Preferred

Previous retail management experience

Working knowledge of general business practices

Strong organizational skills

Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates

Benefits

Health and financial benefits

401K

Incentives

PTO

Company

Petco

Glassdoor3.0

Where the Pets Go. Celebrating 60 years of helping pets live their best life!

Founded in 1965

San Diego, California, USA

10001+ employees

https://www.petco.com/unleashed

H1B Sponsorship

Petco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (31)

2022 (27)

2021 (20)

2020 (21)