The Royal · 7 hours ago
Customer Service Representative
Elk Grove Village, IL
Full-time
Onsite
Entry Level
2+ years expThe Royal Group, through its subsidiary Innovative Fiber, is seeking a Customer Service Representative to support their Elkhorn, WI facility. This role involves processing customer orders, addressing inquiries, and collaborating with the design and sales teams to ensure customer satisfaction.
Health CareHospitalMental Health
Responsibilities
Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately
Place orders for materials and supplies to be used in production on a timely basis
Analyze monthly usages and re-stocking per customer
Handle customer questions and feedback, follow-up with appropriate internal personnel as required
Manage and Maintain customer files
Process new items and purchase orders
Coordinate accounting credits
Record and distribute customer order changes
Email confirmations to customers
Assist sales personnel as appropriate to generate supplemental sales
Track warehouse items to ensure availability following minimum/maximum supplies levels
Regular and predictable attendance required
Complies with company policies and procedures
Additional duties as assigned by management
Internally track orders to help ensure on time deliveries, extreme follow through
Communicate to sales representative if their customer is in jeopardy of being late with deliveries
Comply with all company issued trainings within the specified times
Qualification
Required
Minimum of 2 years' previous customer service experience
High school diploma or GED required
A combination of education and/or work-related experience also fully qualifying
Excellent verbal and written communication skills
Proficient skills in Microsoft Office
Customer Service Software skills
Proficient Data Entry Skills
Strong Organizational, detail oriented and analytical skills
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes
Email and phone etiquette is required
Preferred
Previous background in corrugated, paper, or similar manufacturing environments
College education preferred but not required
Excel spreadsheet knowledge, preferred
Ability to write business professional emails, preferred
Experience working with databases such as Amtech Software
Benefits
Year-round employment for job stability.
Quarterly attendance bonus.
Opportunities for growth, training, and career advancement.
Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
A clean facility, featuring state-of-the-art technology.
A respectful, empowering, team-oriented and employee-friendly environment.
Company
The Royal
The Royal is a healthcare center that offers mental health care, research, and teaching hospitals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$126.8MKey Investors
Ontario Brain Institute
2024-06-20Grant
2003-09-09Debt Financing· $126.8M
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