Data Analyst, Customer Experience Analytics jobs in United States
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Jobs via Dice ยท 19 hours ago

Data Analyst, Customer Experience Analytics

positionChicago, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$102K/yr - $113K/yr
date2+ years exp

Uber is a company focused on reimagining the way the world moves for the better. They are seeking a Data Analyst to drive data-driven decision making within the Customer Experience Analytics team, focusing on improving customer interactions and support experiences for Uber Eats.

Computer Software

Responsibilities

Conduct analyses on various projects to improve the experience of our customer interactions
Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders
Quantity the impact and efficiency of new products and business processes
Develop analytical frameworks to support decision-making in the US&C
Build and maintain scalable data products

Qualification

Data analyticsSQLData visualizationPythonA/B testingDashboard buildingBusiness intelligenceData engineeringCustomer support experienceAmbiguity handling

Required

2+ years experience in data analytics, business intelligence, data engineering, or within a similar role
BA/BS Degree obtained
Experience with SQL
Experience with Tableau, PowerBI (or similar data visualization tools)

Preferred

Experience with Python / R preferred
Analyze advanced A/B testing data (exposure to experimental design is a plus)
Experience working with customer support or customer insights
Ability to write & understand complex SQL queries
BA/BS Degree Degree obtained in Economics or within a similar field
Strong experience with building dashboards for senior leadership and or cross functional teams
Accustomed to working in an ambiguous environment

Benefits

Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits

Company

Jobs via Dice

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