South Carolina Department of Transportation ยท 1 week ago
IT Customer Support Specialist III (61032807)
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expThe South Carolina Department of Transportation is seeking an IT Customer Support Specialist III to provide technical assistance and support for end users. The role involves installing and maintaining PC hardware and software, diagnosing technical issues, and ensuring proper usage of communication equipment.
Civil Engineering
Responsibilities
Installs, configures, maintains, transports, and upgrades PC hardware and software throughout District One including all peripheral computer equipment, i.e. printer, scanners, etc
Diagnoses, documents, and resolves a wide range of technical issues for end-users, providing assistance through multiple channels like phone, email, and in-person visits
Provides technical assistance to end-users via phone, email, in person and text messages
Diagnoses and resolves problems reported by users on PC hardware/software
Records work performed in help desk system
Performs routine maintenance and repairs on equipment or sends equipment to vendor for repair
Assists in maintaining user accounts to establish proper access restrictions
Assists with communication equipment issues, maintaining computer inventory, and systems documentation
Removes and properly disposes of obsolete equipment and other components, salvaging any usable parts
Provides end-user training on the proper usage of SCDOT hardware and software
Provides technical support for Voice over IP (VoIP) landlines and SCDOT mobile devices, along with basic network troubleshooting
Helps maintain the complete lifecycle of employee photo ID badges for SCDOT District 1. This involves taking new employee photos, printing and distributing ID cards, and maintaining the accuracy of the photo ID database
Performs other related duties as assigned
Qualification
Required
A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence
A valid motor vehicle operator's license is required
The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer
May be required to lift up to 30 lbs
May be required to work outside of normal work schedule, especially during inclement weather and/or other departmental-related emergencies
In order to effectively provide service to end users, this employee must be capable of utilizing a telephone and PC for long periods of time
Company
South Carolina Department of Transportation
Welcome to the South Carolina Department of Transportation, where employees use innovative ways to develop and maintain safe and efficient transportation systems in the state of South Carolina.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriane Radeker
Program Manager - SCDOT Commission and Government Affairs
Darrin Player
Chief Procurement Officer
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