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YWCA of Rochester & Monroe County · 2 days ago

Application and Outreach specialist

Rochester, New York Metropolitan Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

YWCA of Rochester & Monroe County is seeking an Application and Outreach Specialist to support individuals and families in their Family-Centered Service Program. This role focuses on reducing application barriers and facilitating access to resources for families applying for public benefits such as TANF and SNA-MOE.

FamilyWomen's

Responsibilities

Provide individualized support to TANF-eligible families in completing and submitting Temporary Assistance applications

Assist participants with obtaining required documentation and attending scheduled appointments with MCDSS

Follow up on referrals to ensure cases remain active and families meet ongoing eligibility requirements

Maintain engagement with participants for a minimum of six months (up to nine months) to monitor progress and outcomes

Conduct home visits and/or in-person meetings as needed to ensure accessibility and continuity of care

Conduct proactive outreach to reduce 'no-show' rates for MCDSS appointments and improve documentation compliance

Accept and process self-referrals from eligible TANF households

Connect families to local financial, employment, housing, educational, and childcare resources

Develop and maintain a working knowledge of Monroe County’s community-based resources and programs

Provide warm hand-offs to partnering agencies to ensure comprehensive family support

Offer coaching and empowerment-based support to help families identify and overcome barriers to stability

Maintain a clear understanding of TANF, FA, Safety Net Assistance (SN), and related eligibility criteria

Ensure that all enrolled households meet program eligibility guidelines

Accurately document participant information, services provided, outcomes achieved, and follow-up actions in accordance with YWCA and MCDSS reporting requirements

Prepare regular data reports and case summaries as required by the Family-Centered Services Program

Maintain confidentiality and professionalism in all interactions with participants and partners

Participate in ongoing training related to trauma-informed care, job coaching, emotional support, and cultural competency

Attend YWCA and MCDSS meetings, trainings, and supervision sessions

Collaborate with YWCA team members and community partners to share resources, best practices, and referrals

Qualification

Case managementSocial servicesTANF knowledgeOrganizational skillsCommunication skillsTrauma-informed approachStrength-based approachMicrosoft OfficeVirtual meeting tools