Apply on Employer Site

SPCA of Texas · 8 hours ago

Director of Lifesaving Operations

Dallas, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

SPCA of Texas is dedicated to improving the lives of animals, and they are seeking a Director of Lifesaving Operations to provide strategic and operational leadership across their programs. This role involves overseeing rescue and transport partnerships, adoption programs, and community impact services while ensuring high-quality care and service delivery.

Health CareNon ProfitPetSocial

Responsibilities

Lead efforts to align, maximize, and streamline operations related to animals moving through on-site and off-site placement efforts safely, efficiently, and with a sense of urgency

Ensure humane treatment and handling of animals at all on-site and off-site facilities, including monitoring and ensuring sanitation standards are adhered to and treatments are consistent with SPCA of Texas protocols

Establish departmental goals and key performance indicators related to on-site and off-site pet placement programs, retail, and in-kind donation activities, community impact and pet resource center, and foster programs. Regularly provide and develop relevant daily, weekly, monthly, and yearly reports

Lead the budget management for all lifesaving programs. Ensure all financial policies and procedures are followed by operations staff. Participate in budgeting process for all departments and adhere to board approved budget. Also conserve and steward finances whenever possible

Contribute to the leadership of enhancing the financial position of the SPCA of Texas through innovative adoption and sales programs, effective and accurate budgeting, and revenue generation

Cultivate new and maintain existing vendor relationships for in-kind opportunities

Cultivate and lead positive working relationships with animal transfer partners across the country and oversee continued safe transfer of animals from the SPCA of Texas to approved partners

Work collaboratively with the Manager, Community Impact and Animal Care managers to select appropriate animals for outgoing transfer and off-site adoption

Partner in the hiring, training, and retention of staff in the lifesaving operational arm of the organization. Work to spearhead engagement and motivation of teams while partnering with People and Culture on shaping a healthy working environment

Lead community cat initiatives including off-site adoption placement through colony and working cat opportunities

Participate in inter-departmental meetings and discussions to support and develop the SPCA of Texas’ goals and objectives through off-site placement and retail programs

Respond to customer service concerns and questions in a timely and respectable fashion

Identify risks to the organization and work with the SPCA of Texas legal, communications, and finance teams to minimize exposure; when necessary, modify processes

Oversee maintenance of clean and healthy environments for all shelter staff, customers, and visitors. Work collaboratively with Director, Facilities on maintenance and facility needs

Actively engage with volunteers in such a way that provides supports and proactively improves the volunteer program

Be an ambassador for the SPCA of Texas, sharing the work and mission with your friends and family and be knowledgeable of the various ways to support our work

Qualification

Program managementBudget managementCommunity engagementVolunteer recruitmentCustomer serviceMicrosoft OfficeInterpersonal skillsProject managementCommunication skillsProblem solvingAttention to detailTime managementTeam collaborationAdaptability

Required

Minimum of five years of program management in the animal welfare field OR similar service field

Excellent written and verbal communication, presentation, and interpersonal skills

Able to work successfully in a diverse team environment

Ability to recruit, train and motivate community-based volunteers

Demonstrated ability in handling multiple priorities, project management and meeting deadlines; strong planning and organizational skills

Proven relationship building, persuasion and influence skills

Strong customer service orientation, with extensive experience in effectively addressing and resolving issues with constituents

Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals, proactively address issues as they arise and mitigate risks associated to events

Outcome driven; strong project management ability

Able to work through others to accomplish goals

Strong market, community and constituent perspective

Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments

Broad knowledge of the overall structure, programs, and services of the SPCA of Texas including policies and procedures

Proficient in computer-based information systems

Strong communication skills with proficiency in Microsoft Office

Results-oriented, creative, and collaborative work style

Excellent attention to detail, problem solving, and time management skills

Ability to professionally advocate for the SPCA of Texas' mission and positions on issues

High level of interpersonal skills to handle multiple stakeholders both internally and externally