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HP · 1 month ago

Onsite Administration - Print

Ohio, United States

Full-time

Onsite

Entry, Mid Level

$22/hr - $29/hr

2+ years exp

HP is a leading technology company, and they are seeking an Onsite Administrator (Print) - OSA Level II to manage print systems and provide technical support. The role involves monitoring systems, troubleshooting incidents, and ensuring customer satisfaction through effective communication and maintenance of devices.

ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols

Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols

Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols

Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction

Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance

Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery

Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally

Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment

Completes process-oriented assignments, shares technical information, and supports department-level operational plans

Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision

Qualification

Technical SupportIT Service ManagementAmazon Web ServicesMicrosoft AzureLinuxResults OrientationLearning AgilityDigital FluencyCustomer CentricityEffective Communication

Required

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence

Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

Reside in Mason OH / or commute daily to Customer site

Manage consumable inventory

Replace toner/consumables/paper

Ensure adequate consumables are available at customer sites

Clear paper jams

Assist end user with device functionality

Coordinated with HP with SW branded support

Report customer dissatisfaction to CSM/SDM

Assist with the collection of usage pages per devices as needed

Swap out devices with spares as needed

Perform initial trouble shooting

Perform maintenance on devices as directed by SDM

Web based SW to manage fleet - proactive monitoring

Track usage/activities @ Customer sites