DB Schenker ยท 5 hours ago
Customer Service Representative
Van Buren, AR
Full-time
Onsite
Entry, Mid Level
1+ years expDB Schenker is part of a global logistics network that connects the world and encourages individual contributions. The Customer Service Representative will assist customers with requests related to pick-up and deliveries, resolve invoice problems, and facilitate the movement of freight and associated paperwork.
E-CommerceInternet
Responsibilities
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy
Research and maintain filings of air bills
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
Record damaged shipments and misrouted freight on applicable reports
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation
Qualification
Required
This is an intermediate level position
Basic proficiency with Windows OS
Must be able to type 35 WPM
Good interpersonal skills required
High school diploma or equivalent required
Generally prefer 1-3 years of experience
Benefits
Paid time off
Paid sick time
Health insurance
401(k) plan
Disability insurance
Vision coverage for eye exams, frames, and contact lenses
Dental coverage to cover preventative major and basic dental services
Direct deposit
6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Company
DB Schenker
At DB Schenker, we're not just about logistics; we're about understanding what truly matters to you.
10001+ employees
H1B Sponsorship
DB Schenker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Helmut Schweighofer
CEO Region Europe
Roberto Moreno
CEO LATAM
Company data provided by crunchbase