ExecutivePlacements.com ยท 12 hours ago
IT Support Engineer
Manhattan, NY
Full-time
Onsite
Senior Level, Lead/Staff
$75K/yr - $100K/yr
13+ years expExecutivePlacements.com is a company focused on blending human intuition with machine intelligence to enhance trading strategies. The IT Support Engineer will provide world-class technical support to colleagues while also contributing to the automation and improvement of internal IT systems.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Contribute to Automation: Assist the team in identifying recurring issues and manual tasks, and use scripting and automation to help build permanent solutions
Provide World-Class Support: Serve as a primary point of contact for resolving a wide range of technical issues, delivering exceptional in-person and remote support to end-users
Administer Core IT Systems: Support and administer our core SaaS and on-premise platforms, including Microsoft 365, Active Directory, Jira, and other business-critical tools
Support the Asset Lifecycle: Assist with hardware provisioning, deployment, and inventory management, ensuring all company assets are accurately tracked and maintained
Ensure a Seamless Onboarding Experience: Configure and deploy new user devices and accounts, ensuring every new hire has a smooth and productive start
Maintain High-Quality Documentation: Contribute to and maintain clear, concise technical documentation for both our internal IT procedures and for end-user guidance
Qualification
Required
13 years of experience in an IT support or desktop support role, preferably in a fast-paced environment
Strong proficiency in supporting and troubleshooting both Windows and macOS environments
Hands-on experience with Active Directory, Microsoft 365, and a modern ticketing platform (Jira preferred)
A strong interest in or basic experience with scripting (e.g., Python, PowerShell, Bash) to automate tasks
A solid understanding of computer hardware (laptops, desktops) and networking fundamentals (routing, switching, DNS, DHCP)
Ability to lift and move equipment up to 50 lbs
Preferred
Customer-first mindset and a genuine desire to help colleagues solve problems with patience and empathy
Curious problem-solver who is eager to find root causes, not just quick fixes
Excellent communication and documentation skills
Benefits
401k matching
Gender-neutral parental leave
Comprehensive medical, dental, and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase