Cloudinary · 1 day ago
Digital Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expCloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. They are seeking a Digital Customer Success Manager who will take ownership of customer segment performance, drive product adoption and retention, and optimize customer engagement strategies.
Cloud Data ServicesDigital MarketingDigital MediaInformation TechnologySaaS
Responsibilities
Take ownership of all KPIs that pertain to a given customer segment
Set the overall vision and strategy for a given customer segment, focusing on driving product adoption, customer retention, net growth and generally improving customer experience
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
Collaborate with cross-functional teams to develop specific short- and long-term account plans that meet the needs of customers while maximizing customer revenue and retention
Help overcome operational and process oriented gaps to optimize team efficiency
Serve as the focal point for all customer segment related escalationsTrack and monitor the health of Cloudinary’s customer base; mitigating risks and capitalizing on opportunities
Continuously identify and flag process improvements to CS leadership while providing viable solutions
Familiarize yourself with Cloudinary’s product and stay up to speed with new developments
Discover new ways to continuously offer greater value for our clients - “a stay Hungry attitude”
Nurture your team's strengths and help develop their weaknesses
Embody company culture and maintain high team engagement
Qualification
Required
5+ years of experience in Customer Success, Account Management, or scaled customer engagement
Strong mix of data fluency, operational rigor, and customer-centric thinking
Comfortable managing a large portfolio through both digital and direct outreach
Ability to use data to prioritize actions, partner effectively across teams, and continuously refine processes that improve adoption, retention, and growth
Clear communication and sound judgment
Ability to work independently
Benefits
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Company
Cloudinary
Cloudinary empowers companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.
201-500 employees
H1B Sponsorship
Cloudinary has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (3)
2021 (6)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Blackstone Accelerates GrowthSalesforce VenturesBessemer Venture Partners
2022-02-15Secondary Market· $100M
2020-01-01Secondary Market
2018-01-01Secondary Market
Leadership Team
Itai Lahan
Co-Founder and CEO
Nadav Soferman
Co-Founder and CPO
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase